Lead ServiceNow Analyst

Job Details:

Lead ServiceNow Analyst – Hybrid Onsite A decentralized organization is seeking a ServiceNow SME to partner with HR, Finance, IT, and Operations teams to improve service delivery, streamline workflows, and enhance customer support across multiple business units. This is a highly customer-facing role where you will serve as the trusted ServiceNow expert and advisor to the business.

Responsibilities:

• Partner directly with HR, Finance, IT, and Operations to gather requirements and translate business needs into scalable ServiceNow solutions.
• Lead workshops, discovery sessions, and process design discussions with both technical and non-technical stakeholders.
• Document current and future-state processes, user stories, and functional/technical specifications.
• Configure, enhance, and support ServiceNow modules including HRSD, ITSM, ITOM, ITAM, and related workflow automation tools.
• Improve service delivery across decentralized profit centers by optimizing workflows, building integrations, and implementing platform enhancements.
• Own platform governance, including upgrade planning, release coordination, and ongoing enhancement roadmap.
• Provide end-user training, documentation, and ongoing stakeholder support to drive adoption and platform effectiveness.
• Collaborate with technical teams on integrations, data flows, and system interoperability across enterprise applications.

Requirements:

• Extensive ServiceNow experience in a business analyst, functional consultant, or platform owner capacity.
• Strong experience with ITSM, HRSD, ITOM, ITAM.
• Proven ability to gather requirements and translate them into ServiceNow configurations and user stories.
• Experience leading workshops and engaging directly with business stakeholders.
• Solid understanding of ServiceNow workflows, catalog items, scripting basics, and platform capabilities.
• Experience with integrations between ServiceNow and enterprise systems (HR, Finance, ERP, etc.).
• Strong communication skills with the ability to operate in a customer-facing, consultative role.
• Experience supporting platform upgrades, enhancements, and release cycles.
• Ability to work in a decentralized or multi-business-unit environment strongly preferred.
• ServiceNow certifications (CSA or CIS) preferred.

To Apply: Please submit your resume to [email protected] Please add me on LinkedIn!

I look forward to connecting with you!

Boyd Kelly www.libertyjobs.com

484-567-2099

[email protected]

http://www.libertyjobs.com/boyd/jobs

http://www.linkedin.com/in/boydakelly

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