Lead Shift Supervisor

At Red Rooster, we’re passionate about what we do! We’re all about serving freshly cooked, great-tasting roast chicken, done right every time. For over 50 years, we’ve been proudly feeding Australians with quality ingredients, bold flavors, and iconic favorites they know and love.

If you’re passionate about great food, teamwork, and making customers smile, you’ll love being part of the Red Rooster family.

Red Rooster – Closing Shift Supervisor

Duties & Responsibilities

Closing & End-of-Day Operations

• Lead and supervise the restaurant during evening and closing shifts
• Ensure all closing procedures are completed accurately and on time
• Secure the store, including doors, alarms, and equipment shutdown
• Complete end-of-day cash handling, reconciliation, and safe procedures
• Prepare clear handover notes for the next day’s management team

Team Supervision

• Manage and support staff during closing shifts
• Allocate tasks for cleaning, food prep, and closing duties
• Ensure staff follow rostered finish times and labour targets
• Coach team members to maintain speed, accuracy, and service standards
• Address staff performance or conduct issues during the shift

Customer Service

• Maintain high customer service standards until closing time
• Manage late-night orders, drive-thru service, and customer inquiries
• Resolve customer complaints professionally and promptly
• Ensure up-selling and promotional offers are followed during evening trade

Food Safety, WHS & Compliance

• Ensure correct food storage, rotation, and labeling at close
• Complete temperature logs, cleaning schedules, and safety checks
• Ensure fryers, grills, and kitchen equipment are cleaned and shut down correctly
• Maintain compliance with Red Rooster food safety and WHS standards

Store Cleanliness & Presentation

• Ensure the restaurant is cleaned to Red Rooster closing standards
• Supervise kitchen, dining area, toilets, and external area cleaning
• Ensure rubbish disposal and waste management procedures are followed

Stock & Waste Control

• Monitor stock usage during evening trade
• Record waste accurately and minimize unnecessary loss
• Communicate stock or maintenance issues to management

Job Type: Casual

Pay: $33.00 – $37.00 per hour

Benefits:

• Employee discount

Work Location: In person