Lead - Site IT

Position Description Business Division PI BU/ PIHS BU

Department IT Location : PI & PIHS All Locations

Position Title Lead - Site IT

Level Middle Management Reporting To (Title) Site Head & IT Business Partner

Position Purpose

• The Site IT Lead will ensure smooth, efficient, and secure operations of all IT-related activities at the site, including network, software, and hardware aspects.
• This role manages and oversees all site-specific information technology functions in line with the organization's IT policies.

Strategic Responsibilities

• Ensure that the business requirements of the site user departments are communicated to the BU IT Business Partner for consideration in the IT budget and plan.
• Proactively identify cost reduction opportunities in IT Infrastructure operations through appropriate and timely information support and analysis

Operational Responsibilities

• Implement PI Group & PIHS level IT policies and procedures at site level, ensuring consistency and alignment with the group & company’s IT strategy.
• Manage and maintain the IT infrastructure at the site, including network systems, hardware, software, and other associated technologies.
• Manage relationships with third-party vendors who undertake troubleshooting and other IT maintenance activities.
• Take overall responsibility for all processes around rights management, email systems, data recovery/ back-up and document management within the site.
• Oversee implementation and execution of plans for installation, smooth operation and maintenance of data centre and network systems to cater effectively to the site IT Operations
• Ensure testing of the data centre, servers and network after installation as per functional guidelines; analyse test reports and suggest corrective action, if required.
• Be the key point of contact for troubleshooting and resolving IT-related issues at the site. Manage coordination with user departments at the site for resolving tickets/ queries.
• Manage, and monitor the IT Service Level Agreements (SLA) for ensuring that IT services are delivered at the agreed levels of availability and quality.
• Conduct root cause analysis of recurring issues, and work proactively with the IT Business Partner and Process Excellence team to minimize such instances and provide timely updates until resolution.

Financial Responsibilities People Responsibilities

• Foster a client-oriented approach among the IT team and third-party vendors, focusing on timely and efficient resolution of user queries/issues, thereby enhancing user satisfaction.
• Provide guidance and support to team members, where required.

Education Qualification Graduate in Engineering/Technology/Computer Science

Work Experience 6-8 years of experience in a similar role

Industry to be Hired from

• Pharmaceuticals/CRDO/CRO/KSM/API/Fine Chemicals preferred.

Functional Competencies

• Business Partnership & User Enablement
• Service Management
• Cybersecurity & Compliance
• Systems Administration
• Vendor and Asset Management
• Infrastructure & Network Operations

Interaction Complexity and Team Work Interaction Frequency Purpose of Interaction Internal

• Site Heads
• IT Business Partner
• IT Process Excellence team
• Site user teams

Daily/ Weekly

Aligning Strategies, Process Optimization, Project Feasibility & Cross-Functional Collaboration.

External

• External vendors

As per business need

For troubleshooting & maintenance.