Lead Site Reliability Engineer

Urgently seeking a SRE Leader to lead the SRE function for the Salesforce CRM for our healthcare client.

Responsibilities include:

• Build the SRE Functions
• Establish Reliability standards and Governance
• Lead the Incident Reduction Program
• Strengthen Change and Upgrade Controls
• Drive Observability and Preventive Engineering
• Lead Cross-Team Reliability Accountability

Required Qualifications

• Demonstrated experience building or materially scaling an SRE function from the ground up.
• Proven experience directly managing, coaching, and developing SRE engineers.
• Leadership experience across SRE, production engineering, platform engineering, DevOps, or large-scale technology operations.
• Strong command of SLIs, SLOs, error budgets, observability, incident management, resilience engineering, and production-readiness practices.
• Experience driving reliability across organizational boundaries and influencing teams not in the direct reporting line.
• Strong understanding of distributed systems, networking, DNS, load balancing, TLS, API gateways, cloud platforms, middleware, databases, and vendor dependencies.
• Executive communication skills with the ability to translate technical risk into customer, agent, operational, and financial impact.

Preferred Experience

• Enterprise CRM and Salesforce ecosystems.
• Contact-center technology, CTI, telephony, real-time voice, or conversational AI platforms.
• IBM MQ, DB2, mainframe integrations, Imperva, F5, Five9, Azure, or Google Cloud.
• Regulated healthcare or another high-availability enterprise environment.