A
Adani
Lead-Soft Services-IFM Standardization
Skills
Data AnalysisCompliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
27 August 2026
What they need
| - Lead deployment of common operating procedures and service delivery models across business units and sites. - Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards | |
| Service Governance & Compliance | - Establish governance mechanisms to monitor adherence to approved soft service standards. - Conduct periodic audits, service assessments, and compliance reviews across locations. - Drive CAPA closure for identified gaps and non-conformities |
| Vendor Management & Service Partner Standardization | - Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers. - Define vendor performance evaluation and governance frameworks to ensure service excellence. - Support strategic sourcing and vendor consolidation initiatives. |
| Workplace Experience Enhancement | - Lead initiatives to enhance employee and visitor experience across Group facilities. - Standardize hospitality protocols, front-office operations, conference room services, and customer service practices. |
| Performance Monitoring & Analytics | - Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics. - Analyze service performance data and identify continuous improvement opportunities |
| Cost Optimization & Operational Efficiency | - Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models. - Identify opportunities for bulk procurement and economies of scale across locations. |
| Technology & Digital Enablement | - Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards. - Promote data-driven management and automation of soft service operations. |
| Training & Capability Building | - Develop competency frameworks and training standards for soft service teams and service partners. - Conduct knowledge-sharing sessions and best-practice deployment across sites |
| Customer Experience & Feedback Management | - Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms. - Drive service improvements based on feedback, audit findings, and business requirements |
| Sustainability & ESG Initiatives | - Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables. - Support organizational ESG and sustainability objectives. |
| Stakeholder Management | - Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards. - Present performance reviews, standardization progress, and improvement initiatives to leadership. |
- 8-12 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
- Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.
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