Lead Software Engineer

Please find the JD below:

Job Location: Pune

Required Skills:

• 712 years of experience in CloudOps / SRE / NOC environments (24x7 operations)
• Strong expertise in Azure Infrastructure (VMs, Networking, Storage)
• Hands-on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker
• Strong experience with monitoring and observability tools (Datadog, Azure Monitor)
• Proven experience in Incident Management / Major Incident Handling, Monthly reporting
• Experience with Infrastructure as Code (Terraform, ARM templates, Helm)
• Scripting skills in PowerShell, Python, or Bash
• Experience with ServiceNow (Incident, Problem, Change modules and dashboards)
• Good understanding of distributed systems and cloud-native architecture
• Excellent communication, leadership, and problem-solving skills

Role Responsibilities:

• Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence
• Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication
• Implement and enhance observability practices across logs, metrics, and traces
• Work with tools like Datadog and Azure Monitor for monitoring and alerting
• Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives
• Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning
• Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting
• Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture
• Develop dashboards and reports using Power BI and ServiceNow
• Handle Monthly Business reviews and leadership reporting
• Mentor team members and drive process standardization and operational excellence

Preferred Certification:

• Experience in multi-cloud environments (Azure/AWS)
• Exposure to AIOps / predictive monitoring / self-healing systems
• Azure / Datadog / Kubernetes certifications