Lead Software Engineer - DevOps

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description Value Proposition

• Lead the design, build, and maintain CI/CD pipelines, infrastructure automation, and deployment workflows supporting Data Engineering platforms
• Enabling data engineers to deploy reliably and rapidly across AWS and Azure environments through infrastructure as code, configuration management, and cloud operations

Job Details Position Title: Lead Software Engineer - DevOps

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About The Team The data engineering team is community of dedicated professionals committed to designing, building, and maintaining data platform solutions for the organization.

Impact Enterprise data warehouse supports several critical business functions for the bank including Regulatory Reporting, Finance, Risk steering, and Customer 360. This role is vital for building and maintaining enterprise data platform, data processes, and to support business objectives. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.

Key Deliverables

• CI/CD Pipeline & Deployment Automation

• Design and implement robust CI/CD pipelines using Azure DevOps or GitLab; automate build, test, and deployment processes for data applications, DBT Cloud jobs, and infrastructure changes.

• Build deployment orchestration for multi-environment (Dev, QA, UAT, Production) workflows with approval gates, rollback mechanisms, and artifact management.

• Implement GitOps practices for infrastructure and application deployments; maintain version control and audit trails for all changes.

• Optimize pipeline performance, reduce deployment times, and enable fast feedback loops for rapid iteration.

• Infrastructure as Code (IaC) & Cloud Operations

• Design and manage Snowflake, AWS and Azure infrastructure using Terraform; ensure modularity, reusability, and consistency across environments.

• Provision and manage Cloud resources

• Implement tagging strategies and resource governance; maintain Terraform state management and implement remote state backends.

• Support multi-cloud architecture patterns and ensure portability between AWS and Azure where applicable

• Configuration Management & Infrastructure Automation

• Deploy and manage Ansible playbooks for configuration management, patching, and infrastructure orchestration across cloud environments.

• Utilize Puppet for infrastructure configuration, state management, and compliance enforcement; maintain Puppet modules and manifests for reproducible environments.

• Automate VM provisioning, OS hardening, and application stack deployment; reduce manual configuration and ensure environment consistency.

• Build automation for scaling, failover, and disaster recovery procedures

• Snowflake Cloud Operations & Integration

• Implement Infrastructure as Code patterns for Snowflake roles, permissions, databases, and schema management.

• Build automated deployment workflows for DBT Cloud jobs and Snowflake objects; integrate version control with Snowflake changes.

• Monitor Snowflake resource utilization, costs, and performance; implement auto-suspend/auto-resume policies and scaling strategies

• Python Development & Tooling

• Develop Python scripts and tools for infrastructure automation, cloud operations, and deployment workflows.

• Build custom integrations between CI/CD systems, cloud platforms, and Snowflake; create monitoring and alerting automation

• Monitoring, Logging & Observability

• Integrate monitoring and logging solutions (Splunk, Dynatrace, CloudWatch, Azure Monitor) into CI/CD and infrastructure stacks.

• Build automated alerting for infrastructure health, deployment failures, and performance degradation.

• Implement centralized logging for applications, infrastructure, and cloud audit trails; maintain log retention and compliance requirements.

• Create dashboards and metrics for infrastructure utilization, deployment frequency, and change failure rates

• Contribute towards Data Pipeline & Application Deployment, Disaster Recovery & High Availability, and Documentation & Knowledge Sharing

• Work with global technology teams across different time zones (primarily US) to deliver timely business value.

Skills And Qualifications Functional Skills:

• Systems thinking: Understand full deployment pipelines and infrastructure dependencies
• Strong automation mindset: identify and eliminate manual toil
• Communication: Excellent verbal, written, and interpersonal communication skills.
• Partnership and Collaboration: Develop and maintain partnership with business and IT stakeholders
• Attention to Detail: Ensure accuracy and thoroughness in all tasks.

Technical/Business Skills

• CI/CD tools: Azure DevOps Pipelines or GitLab CI/CD (hands-on pipeline development)
• Infrastructure as Code: Terraform (AWS and Azure providers) — production-grade experience
• Configuration Management: Ansible and/or Puppet — ability to write playbooks/manifests and manage infrastructure state
• Cloud platforms: AWS (EC2, S3, RDS, VPC, IAM, Lambda, Glue, Lake formation) and Azure (VMs, App Services, Blob Storage, Cosmos DB, networking)
• Python programming: scripting, automation, API integration, and tooling development
• Snowflake: operational knowledge of warehouse management, cost optimization, and cloud integration
• Git/GitLab/GitHub: version control, branching strategies, and repository management
• Linux/Unix system administration and command-line proficiency
• Networking fundamentals: VPCs, subnets, security groups, DNS, load balancing
• Scripting languages: Bash, Python, or similar for automation
• Experience working in Financial Industry is a plus.

Relationships & Collaboration

• Reports to: Senior Manager - Data Engineering
• Partners: Senior leaders and cross-functional teams
• Leads: A team of Data Engineering associates

Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.