Lead Software Engineer (Dynamics 365 CCaaS)

Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge ? 🔍

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ! 👀

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

• Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.

• Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.

• Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.

• Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.

• Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.

• Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.

• Ensure compliance with design principles, coding standards, and configuration-over-customization best practices.

• Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.

💻 WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• Microsoft Dynamics 365 Contact Center (CCaaS)

• Dynamics 365 CRM

• Power Platform

• Dataverse

• Azure

• DevOps & CI/CD Pipelines

• Monitoring, Logging & Automation Tools

• Agile / Scrum Methodologies

🧐 WHAT ARE WE LOOKING FOR?

• Years' experience: minimum 10 years in a similar role.

• Bachelor's Degree.

• Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).

• Strong experience with Dynamics 365 CRM.

• Strong experience with Power Platform.

• Excellent communication and stakeholder management skills.

• Experience working in Agile environments and DevOps practices.

• Experience leading technical teams and collaborating across multiple squads.

• Azure knowledge is highly desirable.

• English: Advanced (C1).

📅 WHERE AND WHEN?

• Workplace: Hybrid (TCS Madrid).

• Work Schedule: 09:00-18:00 (including 1 hour lunch break).

• Remote Work: Up to 2 days per week.

🤝 WHAT CAN WE OFFER YOU?

- Permanent contract 📋 - We offer indefinite contracts from the first day.

- Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

- Work from home options 🏚️ - We offer you a financial support every month for your working from home expenses, if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace 👨 💻

- Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews .

- Learn as you grow 📚 - Starting with a fantastic onboarding program , TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

- Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

- Connect globally 🌏 - Work with people from all over the world . You can feel the multicultural workforce .

- Benefit from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands .

- And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

💡 WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀

With a presence in 55 countries and more than 590,000 employees , TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute 🥇

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏

TCS Spain has been certified as a Top Employer 2026 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes 🏆

Among the portfolio of services, TCS has information technology services , asset-based solutions , global consulting , engineering and industrial services , digital solutions and services , application maintenance and development , quality assurance and testing services , IT infrastructure and BPS 🎯

Responsible for development , TCS Spain is committed to inclusion, diversity and sustainability , and promotes flexibility policies that support wellbeing and work-life balance 💯

WELCOME, WE ARE WAITING FOR YOU! 🚀