Lead Software Engineer - Service Now Discovery Infra Administrator

Position Description:

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Lead Software Engineer - Service Now Discovery Infra Administrator
Position: Service Now Discovery Infra Administrator
Experience: 8+ Years
Category: IT Infrastructure
Main location: Bangalore / Chennai
Position ID: J0826-0464
Employment Type: Full Time

Job Description:

The ServiceNow Discovery Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow Discovery module to ensure accurate and efficient asset discovery and integration with the CMDB. This role involves managing both agentless and agent based discovery setups, overseeing MID Server installations, and troubleshooting discovery related issues in collaboration with other technical teams.

Key Responsibilities:

Configure and maintain the ServiceNow Discovery platform.
Manage agentless and agent based discovery setup and configurations.
Install, configure, and manage ServiceNow MID Servers.
Ensure proper integration between Discovery and the ServiceNow CMDB.
Troubleshoot and resolve Discovery issues, coordinating investigations and solutions with other team

Required Skills:

Strong experience with ServiceNow Discovery and ITOM modules.
Hands-on experience in configuring and managing MID Servers.
Expertise in CMDB administration, integration, and data management.
Experience with agentless and agent-based discovery mechanisms.
Knowledge of Discovery Patterns, Probes, Sensors, and Credentials.

Preferred Qualifications:

Experience with Service Mapping and other ITOM modules.
Experience working in enterprise-scale ServiceNow environments.
Familiarity with API integrations and automation tools.

Skills:

• Configuration management
• Service Design
• ServiceNow