Lead - SRE / Cloud Operations Support Engineer

We are looking for an SRE / Cloud Operations Support Engineer with 23 years of experience in cloud operations and production support. The candidate will be responsible for monitoring, incident management, troubleshooting and first-line production support in an Azure-based cloud environment, with an ongoing migration to Google Cloud.

Key Responsibilities:

• Monitor applications and services hosted in Azure cloud environments.
• Monitor and respond to Datadog and PagerDuty alerts within defined SLAs.
• Perform first-level incident triage, diagnosis and troubleshooting.
• Execute runbooks to resolve known production issues.
• Monitor critical overnight processing and proactively identify operational issues.
• Contribute to runbook improvements and operational process enhancements.
• Support monitoring and alert-tuning improvements through Git/Terraform pull requests.
• Escalate complex issues to the internal SRE team.
• Maintain incident records and ensure proper handover to the next support team.

Mandatory Skills:

• Azure / GCP Cloud Operations Support
• Datadog
• PagerDuty
• Production Support & Incident Management
• Linux / Unix
• Terraform (Basic)
• Git
• Cloud Infrastructure
• Networking Basics
• Troubleshooting

Preferred Skills:

• Python / Shell Scripting
• CI/CD
• Observability
• Alert Management and Noise Reduction