Lead Support Administrator

**Requisition ID:**110395

Share Our Purpose.  Be Yourself.  Feel Valued. 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations.  American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Xand Instagram.

Position Information:

Posted Range:  $26.78 to $43.39 hourly

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

#LI-MR23

#LI-Onsite

Primary Role

The Operations Support Administrator is responsible for providing general administrative and clerical support for day‑to‑day departmental operations. This entry‑level role focuses on transactional, routine, and support activities performed under established procedures and with guidance from more experienced staff.

Key Accountabilities

The duties and responsibilities listed are representative of the work performed by employees in this role and are not intended to be exhaustive. Specific responsibilities may vary based on business needs, location, operational requirements, and organizational assignment.

• Provide general administrative support to managers and departments for daily operations and routine special projects
• Coordinate travel arrangements and maintain departmental calendars and meeting schedules
• Prepare, compose, and distribute routine correspondence, reports, and meeting minutes
• Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed
• Assist with obtaining permits and assembling standard documentation
• Serve as a first‑point‑of‑contact for routine customer or internal inquiries; escalate complex issues as appropriate
• Gather information from operations leadership and systems to assist with responding to questions
• Explain basic company processes and procedures to customers and internal partners
• Monitor and respond to assigned BPEMs in accordance with established guidelines
• Administer and coordinate the preparation and completion of work orders following established policies and procedures
• Assist field or operations teams by entering, updating, and tracking work order information in company systems
• Enter data accurately into business systems, databases, and spreadsheets
• Compile routine daily, weekly, and monthly reports using predefined formats
• Research and update information in tracking systems and document repositories
• Maintain organized records related to operations, customer activity, and departmental processes
• Initiate routine purchasing transactions and assist with processing purchasing card and fleet-related expenses
• Support local inventory tracking and reporting; update inventory records
• Assist with vendor setup, invoice processing, and researching routine billing or delivery discrepancies, with oversight
• Assist with basic payroll and time reporting support by preparing documentation and verifying completeness
• Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking
• Prepare deposit documentation and forward information for review and approval

Knowledge/Skills

• Basic process and project management skills
• Good business acumen and judgment
• Effective quantitative and analytical skills; attention to detail.
• Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
• Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others
• Knowledge of customer and/or operations support practices
• Ability to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reports
• Working knowledge of computer software such as MS Word, Excel and Outlook. Strong Excel skill preferred
• SAP knowledge preferred

Experience/Education

• High School diploma or GED
• 0-2 years’ experience in clerical / administrative support
• Must have a valid driver's license

Travel Requirements

• Standard office environment

Work Schedule

• Full-time
• On-site w/ very limited remote option
• Monday-Friday, 7:30am to 4pm

Competencies

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.