Lead Surgery Scheduler (Operating Room)

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ANCC Magnet designated UPMC Passavant is currently hiring a Full-Time Lead Surgery Scheduler to support the Operating Room at the McCandless location.

Shift Details:

• Daylight shifts
• No call, weekends or holidays
• Shift and scheduling details will be further discussed during the interview.

Responsibilities:

• Provide pre- and post-operative instructions per service-specific guidelines.

• Schedule post-operative and testing follow-up appointments.

• Participate in surgery scheduler interviewing and onboarding activities as requested.

• Send and receive patient medical records in compliance with HIPAA requirements

• Obtain lab reports, imaging results, hospital notes, referral information, and other records.

• Assist nurses with messaging, triage, and OR chart preparation.

• Participate in the development and implementation of departmental goals, processes, and procedures.

• Maintain accurate billing, insurance, and patient information.

• Complete forms, requisitions, and appointment scheduling.

• Manage provider schedules and patient flow.

• Verify insurance coverage and patient demographics.

• Prepare and maintain patient charts, ensuring documentation is complete and properly filed

• Answer and respond to incoming telephone inquiries using UPP customer service standards

• Demonstrate professional and respectful behavior toward patients, staff, and colleagues.

• Maintain punctuality, regular attendance, and dependable work performance.

• Provide coverage for clinical areas as needed.

• Obtain required pre-certifications and referrals before procedures.

• Ensure informed consent forms are completed and signed.

• Prepare patient rooms, instruments, and equipment according to department protocols.

• Clean exam/procedure rooms, instruments, and equipment between patients to maintain infection control standards.

• Perform scheduled maintenance activities and maintain related records.

• Escort patients to exam and procedure rooms.

• Assist patients with ambulation, transfers, dressing, specimen collection, and exam preparation.

• Collect patient histories, obtain vital signs, perform screenings, and relay provider instructions to patients and families.

• Provide individualized patient and family education and support as needed.

• Provide leadership and guidance to surgery schedulers.

• Serve as a mentor and resource for new hires.

• Manage inventory and restock exam and procedure room supplies.

• Coordinate and schedule required pre-testing and physician-ordered services.

• Provide performance feedback and employee development input as requested.

• Prepare and submit admission reservations and requisitions, including demographic and insurance information.

• Comply with applicable regulatory requirements, including OSHA, CLIA, and PA Department of Health standards.

• Maintain strict confidentiality of medical records and patient information.

• Coordinate surgical cases and communicate with hospital personnel regarding admissions.

• Coordinate workflow and prioritize daily work activities.

• Train, educate, and provide scheduling guidance to staff.

• High school diploma required.

• Completion of a medical assisting program or 4-5 years experience in a medical field.

• Proficiency in medical terminology preferred.

• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

• General knowledge of computer software and practice management databases is required.

• Knowledge of the Epic practice management programs preferred.

• Strong organization, time management and interpersonal skills.

• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

• Ability to deal compassionately and professionally with patients is essential.

• Ability to work independently and possess sound decision-making skills. Ability to prioritize work demands.

• Ability to consistently maintain confidentiality with regards to all job assignments and related information.

  Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran