Lead System Analyst

Job Role : L3 Support - Lead Support Analyst

**Job Description :

**- mso-list:l0 level1 lfo1;tab-stops:list .5in>Own and modernize endpoint management for Windows and macOS using SCCM and Intune.

• mso-list:l0 level1 lfo1;tab-stops:list .5in>Deliver and support all software deployments, patching, and emergency updates, including rapid response to critical vulnerabilities.
• mso-list:l0 level1 lfo1;tab-stops:list .5in>Package, update, and manage applications for automated and self-service deployment (including maintaining an internal app store).
• mso-list:l0 level1 lfo1;tab-stops:list .5in>Engineer, test, and maintain core desktop images to ensure secure, consistent device provisioning.
• mso-list:l0 level1 lfo1;tab-stops:list .5in>Automate and document with PowerShell, Bash, Graph API, etc. to drive efficiency and compliance.
• mso-list:l0 level1 lfo1;tab-stops:list .5in>Educate and train support teams on all major deployments and updates.
• mso-list:l0 level1 lfo1;tab-stops:list .5in>Enforce security baselines (OS patching, Software patching, Defender, BitLocker/FileVault) and ensure compliance is evidenced.
• mso-list:l0 level1 lfo1;tab-stops:list .5in>Coordinate with cross-functional teams and flex work hours as needed for critical deployments****

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