Lead - Talent Development

OUR COMPANY

AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management (“RCM”) company that provides financial clearance, financial management and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has ~16,000 employees across multiple offices in India and the US. The company generates annualized revenues of over $US 175 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

Detailed responsibilities

Strategic Planning, Leadership, and Resource Management

• Supervise and support the daily activities of training specialist

• Provide coaching and feedback to ensure high-quality training delivery

Training Needs Analysis, Program Design, and Development

• Participate in the TNA process

• Lead the refinement and updating of training materials to align with evolving needs

• Conduct TNA in collaboration with Talent Development and Operations teams

• Assist in the development and improvement of training materials

• Responsible for The functional Leader (TFL) program management (part of MDP), maintaining dashboards

Quality Assurance, Process Improvement, and Innovation

• Monitor and evaluate the performance of trainers and team leaders to ensure consistency

• Use feedback to inform continuous program improvements

• Oversee the delivery of training sessions by trainers, ensuring consistency and effectiveness

• Provide feedback and coaching to trainers to maintain standards

• Execute the annual benchmarking exercise including job study, creation of assessments, proctoring and data analysis

Team Performance Management and Development

• Track trainer performance and provide reports to their reporting authority

• Coordinate the implementation of key training initiatives, including targeted programs for key employee groups

• Coordinate the implementation of key training initiatives, including targeted programs for key employee groups

Stakeholder Engagement and Collaboration

• Work with other departments to align training objectives with organizational goals

• Participant Engagement and Feedback

• Ensure participant engagement during training and gather feedback for continuous improvement

• Documentation and Reporting

• Maintain accurate records of training activities, trainer performance, and participant feedback

• Provide performance data and insights to Assistant Managers or Managers

Geo Responsibility

Responsible for delivering training for 2 delivery centers in their base location - can travel to other locations based on business requirements

Skills:

• Strong supervisory skills, with the ability to manage a team effectively.

• Proficient in training methodologies and performance evaluation.

• Excellent communication skills, both verbal and written.

• Proficiency in Microsoft Office and familiarity with Learning Management Systems.

• Proficient in using content authoring tools.

• Detail-oriented, proactive, and able to work well under pressure. Capable of balancing multiple tasks and priorities.

Competencies:

- Supervisory Skills: Ability to lead a team, providing clear direction, support, and development opportunities to trainers.

- Communication: Strong communication skills, with the ability to provide clear instructions and constructive feedback.

- Training Facilitation: Experience in delivering and supervising training sessions, ensuring high levels of participant engagement and learning.

- Analytical Skills: Ability to analyze performance data and feedback to make informed decisions and improvements.

- Problem Solving : Proactive in identifying issues and developing practical solutions.

- Adaptability : Flexible and open to adjusting training methods or schedules as needed to meet organizational goals.

- Collaboration: Ability to work effectively with other departments and stakeholders to ensure training programs meet organizational needs.

Compliance

Adherence: Ensure compliance with all applicable organizational policies and procedures, including information security, HIPAA, and HR policies.

Experience:

Experience: 3-5 years of experience in training and development, with at least 1-2 years in a supervisory or lead role. Experience in the service or healthcare industry is advantageous.