Lead, Technical Delivery

Job highlights

• Qualifications--Education,Experience,Knowledge,Skills & Abilities Required. E. 7+ years of Industry experience. Energy Utility operations experience is a plus.
• Excellent communication skills ability to interact with end-users a must.
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.

Landis+Gyr is a leading global provider of integrated energy management solutions

We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption

Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023

With sales of USD 2

0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape

Join us at Landis+Gyr, where we manage energy better!

Key responsibilities include the following:

System Acceptance Testing (SAT) for new customer deployments / upgrades

Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable

Adhere to formal change control processes

Knowledge of two-way AMI technology, from head-end software to the field endpoints

Ensure Service Now tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines

Proactively follow through on all technical issues to ensure items are addressed accurately and promptly

Support software installation activities for new releases and provide post-implementation support

Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects

Mandatory skills:

Strong technical & analytical skills ability to do complete methodical root cause analysis and troubleshooting technical issues

Highly adaptable in a dynamic work environment

Accustomed to working in an environment driven by high standards for service and system delivery

Excellent team player self-starter with the ability to work unsupervised

Ability to plan and maintain schedules

Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions

Knowledge of Oracle/SQL Server/PostgreSQL database

Excellent written and oral communication skills

Self-motivated, proactive, able to work under time constrained conditions

Demonstrate customer focus with proven ability to resolve customer issues appropriately

Strong customer communication and service skills

Knowledge of RF Mesh / wireless /networking/ communication technologies

Experience with Windows desktop/server platforms and Linux/Unix

Experience with Hardware Security Modules/Load balancers is a plus

Ability to multitask and prioritize

Ability to travel to customer sites ~ 50%

Qualifications--Education, Experience, Knowledge, Skills & Abilities Required

E

7+ years of Industry experience

Energy Utility operations experience is a plus

Experience in working with solutions involving both software and hardware

Excellent communication skills ability to interact with end-users a must

We're committed to shaping a better future for everyone

#EnergizeYourCareer and join us on our journey towards a greener tomorrow