Lead Technical Field Engineer-VIP Support

What Success Looks Like In This Role

• Serves as Field Engineer for large, complex clients and across the range of company products and services.
• Performs VIP deskside support activities.
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
• Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
• Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.
• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Troubleshoot operating system, application, and performance issues-Configure and troubleshoot mobile device management (MDM) platforms such as Intune, Support MFA solutions including YubiKeys, smart cards, and authentication tokens, Manage Active Directory and Azure AD user accounts, Provide white-glove support for executives and VIP stakeholders. Create and maintain technical documentation. Develop knowledge articles and troubleshooting guides.

You will be successful in this role if you have:

• NV2 Security Clerance is required for this role.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .