Lead Technical Support Engineer

Job Description Summary Part of the APAC Service Team providing technical expertise from India but supporting the whole region as required
To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice.
To support Service projects as required.
This role may involve site work supporting customers Job Description

MAIN TASKS AND ACTIVITIES

Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations.

Application or development of engineering standards.

Telephone and email support when required, including analysis of alarms and trip history data, and proposals for solutions to problems.

Use of Smart Serve to document all customer cases and follow up to completion

Preparation of Pre Site packs for FSEs detailing technical requirements and providing appropriate instructions for works.

Create customer warning notices and advice notices in response to discovery of a hardware or software problem.

Specify, design, and document drive trains including electrical design, selection and specification of components, application software.

Specification, design or use of computer simulation and calculation tools.

Perform internal and external training

Liaison with other GE Power Conversion and Storage units, customers, suppliers and sub-contractors.

Produce technical/design specifications, and documents to help customers with problems.

Put together technical proposals for upgrades of legacy systems.

Liaise with COE engineering support as and when required

Some overseas travel may be required.

Qualifications:

• Graduate with 12+ years of Experience of drive train and/or power system design.
• Experience of BESS and Solar Systems
• Knowledge of control systems
• Simulation programming.
• Previous knowledge and experience of GE Vernova drive products and systems.
• Practical experience in the retrofitting of control systems

Desired Characteristics:

Good team player

Effective communicator

Enthusiastic

Flexible and adaptable

Works well under pressure

Additional Information

Relocation Assistance Provided: No