LEAD TECHNICIAN

Position Summary The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

Essential Functions Team Management : Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame. SOP and Safety Compliance : Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites. Demolition Execution : Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property. Drying Documentation : Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness. Client Communication : Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed. Vehicle Operation : Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road. Compliance Task Completion : Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies. Attention to Detail : Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.

Qualifications High school diploma or equivalent requiredValid driver’s license with a clean driving recordAbility to pass a background check and drug screeningStrong customer service skills with a desire to help people in difficult situationsAbility to participate in an on-call rotationStrong work ethic with a commitment to learning, continuous improvement, and personal growthPositive attitude with a willingness to support others and contribute to a team environmentWorking knowledge or 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related fields strongly preferredIICRC certification is a plus, but not required

Physical Requirements Ability to lift, carry, and move 50 pounds or more regularlyAbility to stand, walk, bend, kneel, and crouch for extended periodsComfortable working in environments with water, moisture, dust, and debrisAbility to work in confined spaces and varying temperaturesCapable of operating tools, equipment, and machinery safelyAbility to wear personal protective equipment (PPE) as required

Benefits & Culture Medical, Dental, and Vision coverage (4 medical plan options, including one company-paid medical plan )Company-paid life insuranceCompany-paid short-term and long-term disability coverage401(k) with generous company matchPaid vacation, sick time, and holidaysWeekly payBase salary plus commission opportunities

Our Culture We take pride in building a team-oriented, high-performance culture where employees support one another and take ownership of their work. We value professionalism, accountability, and continuous improvement, while also recognizing and rewarding hard work. Our goal is to create an environment where every team member feels valued, empowered, and motivated to deliver exceptional service to our customers.

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