Lead Technology Support Linux, Sql, application/production support

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Technology Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

**Job Responsibilities**

• Own end-to-end production support for mission-critical applications and platform components supporting treasury / trading / risk / data / reporting workflows
• Lead major incident (P1/P2) response: triage, decisioning, restoration, communications, and post-incident review
• Drive problem management and stability engineering by setting standards for RCA quality and timeliness
• Define prevention roadmaps, track actions to closure, and reduce repeat incidents while improving MTTR/MTBF
• Apply an SRE approach: identify operational toil, prioritize automation, and deliver measurable reduction in manual effort and failure rates
• Build and enforce governance across production operations (runbook standards, operational readiness reviews, change governance, control/evidence routines)
• Provide KPI/MIS reporting on incidents, availability, batch health, and risk themes
• Strengthen observability and monitoring across applications and data pipelines (define SLOs/SLIs, alerting standards, improve signal-to-noise, dashboards, proactive detection)
• Lead batch and data operations governance across AutoSys, Airflow, and data platforms including Databricks/DataLake/ETL
• Partner with engineering/platform teams to improve resiliency (capacity, performance, HA/DR, error budgets where applicable)
• Coach and lead a support team (where applicable) and act as a senior stakeholder interface for business, technology, and control partners with clear executive-level communication

Required Qualifications, Capabilities, and Skills

• 8+ years of experience in production/application support and/or SRE/operations for mission-critical platforms in banking/financial services (mandatory), including leadership accountability
• Demonstrated SRE mindset and execution with proven toil identification and elimination
• Proven delivery of automation and operational simplification
• Strong governance and controls ownership (audit-ready)
• Strong hands-on technical depth in Linux and SQL
• Automation skills in Python and shell scripting
• Scheduling/orchestration experience with AutoSys and Airflow
• Cloud/platform experience with AWS, Kubernetes, and cloud technologies
• Data platform experience with Databricks, DataLake, and ETL
• Observability experience with Grafana, Dynatrace, Splunk, and OpenTelemetry
• Strong incident/problem/change management expertise, including operating under ambiguity and time pressure, plus experience with SLOs/reliability dashboards/alert tuning, DR testing, resiliency reviews, operational risk assessments, and senior stakeholder communication/reporting

Preferred Qualifications, Capabilities, and Skills

• Experience with containerized microservices, service meshes, and event-driven architectures.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.