Lead Teller - Covington

Employer Department

Vallant Bank Retail

Job title Exemption status

Lead Teller Non-Exempt

Supervised by

Branch Manager/Retail Service Manager

Job Summary

The Teller is the primary contact for most customers who enter the bank. How the teller interacts with customers will, to a significant degree, determine the image of the bank. The teller is responsible for demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions. The Teller is also responsible for demonstrating an accurate knowledge of the bank’s products and services. The Teller will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in action, words and deeds.

In addition, the Lead Teller is responsible for coaching and developing tellers, maintaining a sales and service culture within the office, collaborating with the Branch Manager / Assistant Branch Manager in the administration of the office lobby and ensuring strict adherence to regulations. The Lead Teller directs the efficient and smooth operation of the teller department and will also complete certain management reports.

Skills, Knowledge, Talents

Education

High School graduate with equivalent work and skill experience.

Prior Experience

One-year prior work experience in the same or related position preferred.

Required Skills and Knowledge

• Must have a basic knowledge of the bank's products and services.

• Must have a willingness to serve.

• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.

• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).

• Project a professional image by adhering to guidelines in the employee handbook.

• Must be able to collect, research, and analyze information skillfully.

• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.

• Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.

• Must be able to identify and interpret trends in financial data.

• Must have a working knowledge of compliance guidelines for the bank and the industry.

Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallant supports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.