Job Way Recruitment Mumbai
Lead Trainer
22 days ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹650,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
2 October 2026
What they need
Hiring: Trainer / Lead Trainer / Soft Skill Trainer / AM Training (BPO)
Location: Navi Mumbai/Nagpur
Experience: Min 2+ yrs in same designation (BPO) |
Salary: 4 LPA 8.5 LPA
Key Responsibilities
- Soft Skill Trainer: Drive Voice & Accent, email etiquette, TNI/TNA sessions, call audits, and 1-on-1 coaching.
- Trainer / Lead Trainer: Conduct end-to-end NHT batches, drive throughput, lead calibrations, and manage PKTs.
- Assistant Manager Training: Lead the trainer team, align training metrics with operational KPIs, and manage governance dashboards.
Requirements
- Mandatory: Minimum 2 years of experience in the exact same designation within a BPO/KPO environment.
- Strong grasp of BPO training metrics (NHT Throughput, Attrition, TNI, PKT).
- Excellent communication, presentation, and MS Office skills.
- Flexibility to work in shifts.
How to Apply
Call / WhatsApp - 8286483882
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