Lead - Travel Desk

Job Summary:

Will be responsible for managing end-to-end domestic and international travel operations, ensuring seamless travel arrangements, compliance with company policies, cost optimization, and efficient vendor management. The role requires coordinating with internal stakeholders and external travel partners to deliver timely, reliable, and high-quality travel support while overseeing travel desk operations and maintaining service excellence.

Key Responsibility :

• Manage domestic and international travel bookings, including air, rail, hotel, visa, and local transportation arrangements.
• Coordinate travel requirements for employees, management, customers, auditors, and visitors.
• Ensure adherence to company travel policies and approval workflows.
• Negotiate and manage relationships with travel agencies, airlines, hotels, and transport vendors.
• Monitor travel expenses and identify opportunities for cost optimization.
• Handle visa processing, travel insurance, passport documentation, and related compliance requirements.
• Prepare travel MIS reports, expense analysis, and vendor performance reviews.
• Manage emergency travel situations, flight changes, cancellations, and travel-related escalations.
• Support guest house, accommodation, and transportation arrangements for visitors.
• Lead and mentor the travel desk team to ensure service excellence and timely support.
• Coordinate with HR, Admin, Finance, and business teams for smooth travel operations.
• Maintain travel records, invoices, and vendor contracts.