Lead UX UI Design

Hiring: Lead UX/UI Design | Mumbai

We are looking for an experienced Lead – UX/UI Design to drive the design vision for a high-growth Direct-to-Consumer (D2C) digital business.

This is a strategic leadership opportunity for a UX/UI professional who can build AI-first, customer-centric digital experiences across web, mobile, WhatsApp and conversational AI platforms.

Location

Mumbai

Experience

10–14 Years in UX/UI Design, Product Design, Service Design, Digital Experience or Human-Centred Design

Key Responsibilities

• Define and own the UX/UI vision and experience strategy across web, mobile, WhatsApp, conversational AI and emerging digital channels.
• Own end-to-end customer journeys covering product discovery, comparison, quote generation, proposal submission, payment, onboarding, servicing, renewals and retention.
• Lead AI-first experience design, including intelligent assistance, recommendation engines, guided-selling journeys and AI-powered customer interactions.
• Design conversational experiences across WhatsApp, chatbots and AI conversational channels.
• Drive conversion optimisation, customer engagement and reduction of journey abandonment through data-driven design.
• Build and govern scalable enterprise design systems, including visual language, interaction standards, accessibility and reusable components.
• Lead user research, usability testing, journey mapping, behavioural analytics, A/B testing and experimentation.
• Work closely with Product, Technology, Data, Marketing, Sales, Operations and senior leadership teams.
• Translate business objectives into intuitive, trustworthy and high-conversion digital experiences.

What We’re Looking For

• 10–14 years of experience in UX/UI, Product Design, Service Design or Digital Experience.
• Experience leading complex digital customer journeys in Financial Services, FinTech, InsurTech, Insurance, Healthcare, E-commerce, Travel Tech or other consumer digital businesses.
• Strong experience in AI-powered experiences and conversational interfaces.
• Hands-on experience with Web & Mobile UX, Design Systems, Interaction Design and Visual Design.
• Strong understanding of customer research, usability testing, customer segmentation and behavioural analytics.
• Experience with conversion funnels, A/B testing, experimentation and customer engagement metrics.
• Strong stakeholder management and ability to influence Product, Technology, Business and Marketing teams.
• Experience in leading and mentoring UX/UI design teams.

Good to Have

• Experience in D2C / B2C digital businesses
  • Insurance / FinTech / InsurTech / Healthcare domain experience
  • Experience with WhatsApp, chatbots and AI assistants
  • Experience with P&L / commercial ownership in a high-growth D2C setup
  • Strong understanding of responsible AI, privacy, transparency and regulatory considerations

If you are passionate about creating frictionless, AI-powered and high-conversion digital experiences, we would love to hear from you.

Interested candidates can share their updated resume at: [email protected]