Lead Verification

Type of employment: Consultant mode with VOIZ

Nature of a job: Telecalling (Voice Process, Outbound)

Timings: Fixed shift of 9 hrs. (Including 1 hr. Break) between 9:30 am to 6:30 pm, rotational week off

Job Description:
Mandatory 9 hours of login time including productive call handling time and Idle time and at least 24
working days in the month.
Level I & II calling for verification of customer inbound interests for leading two wheeler brands
Respond promptly to customer inquiries
Know the products inside and out so that you can answer queries
Keep records of customer interactions, transactions, comments
Maintain positive, empathetic and a professional attitude towards customers at all times
Ensure customer satisfaction and provide professional support
Candidate Specification:
Minimum qualification is 10+2 or equivalent
English & any regional language like Tamil, Telugu, Kannada, Malayalam,
languages is a must) Must have a Windows 10 or above Laptop or a Computer (good working condition) High speed internet connectivity (Broadband Wifi 50 Mbps+) A silent room to work
Fresher or Experienced, any field welcome, should be 18+ & shouldnt hold an active PF(UAN) account

Selection Process:
3 rounds of interviews L1, L2 & client round (mostly on same day, if not then next day) Post Selection, all candidates must complete a training & certification course before final on-boarding
Training Period Details:
Training / OJT / Certification completion (7 days Process Training, 4 days OJT (On The Job) & 4 days
Certification all subject to change based on client/internal requirement).
Successful completion of training will get you a Certification and land you into operations
Stipend & Payout Details:
Stipend of Rs.6000 will be paid for attending the training, OJT and certification process, subject to
certification clearance. Stipend will be paid with the following months payout
Monthly Payout - 18,000
Note:
Consultant must clear the certification process to become eligible for training stipend or payout.
Payments for a service month will be processed in the following month (before 12th).