Lead Water Mitigation Technician

Lead Water Mitigation Technician

About Us
Since 2012, Zona Restoration has been helping Arizona property owners recover from water, fire, and mold damage with professionalism, transparency, and care. We believe great service starts with great people. Our employee-first culture means our team is supported with the tools, training, and authority needed to do the job right.

When disaster strikes, we focus on making the recovery process clear, organized, and as stress-free as possible for our customers.

Position Overview

The Lead Mitigation Technician is a senior, hands-on field role responsible for managing water mitigation and mold remediation projects from start to finish. You are the on-site lead, directing crews, ensuring work meets IICRC standards, documenting progress, and maintaining clear communication with clients and the office.

This role requires strong technical knowledge, leadership in the field, and confidence making real-time decisions.

Key Responsibilities

Project Leadership

• Lead water mitigation and mold remediation projects from start to completion
• Direct technicians and helpers to ensure safety, quality, and efficiency
• Coordinate with project managers, estimators, and office staff

Technical Execution

• Perform moisture mapping, extraction, containment, and structural drying
• Monitor drying progress and adjust equipment as needed
• Ensure all work meets IICRC and company standards
• Complete detailed documentation, photos, and daily notes

Client Communication

• Serve as the on-site point of contact
• Clearly explain the mitigation process and next steps
• Maintain a professional, customer-first approach

Safety & Equipment

• Enforce safety and health protocols
• Maintain company vehicles, tools, and equipment

This is a physical, hands-on position involving lifting equipment and working in various environments.

Qualifications

Required

• Prior experience in water mitigation or restoration
• Strong leadership and communication skills
• Detail-oriented with clear documentation habits
• Physically capable of performing field work
• Valid driver’s license

Preferred

• IICRC certification (WRT, ASD, or equivalent)
• Experience with mold remediation or fire restoration

Zona Restoration, Employee Benefits

↳ Competitive base pay with performance upside
↳ Health insurance options
↳ Dental insurance
↳ Life insurance
↳ Paid vacation time
↳ Paid sick time
↳ Paid holidays
↳ Ongoing training and professional development
↳ Clear growth and advancement opportunities
↳ Stable, year-round work with a growing company
↳ Supportive, employee-first culture
↳ Company vehicle (role dependent)
↳ Company tools, equipment, and uniforms provided

How to Apply

If you’re an experienced mitigation professional ready to lead projects and crews, apply directly through this posting or call our office at (480) 656-3999.
Calls are preferred.
You may also send your resume to [email protected].

If you're interested in these industries this may be the right position for you:

↳ Construction
↳ Water Damage Restoration
↳ Flood Cleanup
↳ Property Damage Restoration
↳ Mitigation Crew Lead

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Referral program
• Vision insurance

Application Question(s):

• Briefly describe your hands-on experience with water mitigation. What types of losses have you personally led from start to finish?
• How many technicians or helpers have you directly supervised on a job site, and what was your role in directing their daily tasks?
• Walk us through your process after arriving on a new water loss, from initial assessment through setting equipment.
• What documentation do you typically complete on a mitigation job, and how do you ensure it’s insurance-ready?
• How do you explain the mitigation process to a homeowner who is stressed or upset?

Work Location: In person