Leadership (AVP - Engineering)

Role Summary

We are looking for an experienced and dynamic Associate Vice President (AVP) – Engineering to lead engineering delivery, release management, and client support operations. The ideal candidate will drive backend engineering excellence, oversee scalable microservice-based applications, and ensure high-quality delivery across multiple enterprise clients.

Key Responsibilities1. Engineering Leadership

• Lead and mentor engineering managers, team leads, and backend engineering teams.
• Drive architecture and design decisions for Java-based microservices applications.
• Establish and enforce engineering best practices, including code quality, testing standards, CI/CD, and API governance.
• Ensure timely and high-quality delivery across all client engagements.
• Manage hiring, performance reviews, career development, and succession planning.
• Foster a culture of accountability, innovation, and continuous improvement.
• Track and improve engineering KPIs such as sprint velocity, deployment frequency, and defect metrics.

2. Release Management

• Own end-to-end release lifecycle management including planning, scheduling, risk assessment, and execution.
• Define release governance processes to support zero-downtime deployments.
• Coordinate release readiness activities across engineering and DevOps teams.
• Improve CI/CD automation, rollback strategies, and deployment efficiency.
• Maintain release calendars and proactively communicate with stakeholders and clients.
• Drive continuous improvement in release predictability and change management.

3. Client Support Operations

• Oversee the client support team handling production issues and client-raised tickets.
• Define and monitor SLA/SLO adherence for response and resolution timelines.
• Lead root cause analysis (RCA) and implement permanent fixes for recurring issues.
• Establish support processes, knowledge management, and operational runbooks.
• Act as escalation point for critical client incidents and coordinate cross-functional resolution.
• Present support metrics and operational reports to leadership and clients.

Required Skills & Experience

• 13+ years of software engineering experience with at least 5 years in engineering leadership.
• Strong hands-on experience in Java, Spring Boot, Spring Cloud, and enterprise application development.
• Expertise in microservices architecture, REST APIs, event-driven systems, and distributed systems.
• Experience managing multi-layered engineering teams.
• Strong exposure to release management in multi-client or SaaS environments.
• Experience handling client-facing support operations and SLA-driven environments.
• Hands-on knowledge of cloud platforms (AWS/Azure/GCP), Docker, and Kubernetes.
• Good understanding of DevOps principles and CI/CD pipelines.
• Excellent stakeholder management and communication skills.
• Exposure to LLM or Agentic Engineering will be an added advantage.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field.
• Experience with ITIL or service management frameworks.
• Familiarity with Jira, Confluence, and Agile delivery methodologies.
• Certifications in Cloud, DevOps, Agile, or Project Management frameworks are preferred.

Leadership Competencies

• Strong people leadership and team empowerment skills.
• Strategic thinking and roadmap ownership.
• Agile delivery management at scale.
• Risk identification and mitigation.
• Executive communication and stakeholder influence.
• Data-driven decision making and process improvement