Leadership Development Manager

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

This Leadership Development Manager leads the design and deployment of Leadership Development processes and learning events for a geo’s assigned operating units, and partners with senior business leaders and HR to effectively develop and mobilize talent to support Everise’s strategic business goals.

Job Requirements:

• Keeps geo leadership informed of the talent strategy, and provides insight on managing the talent landscape to support meeting business objectives

• Regularly interacts with a geo’s leadership team to drive support and alignment with all LD initiatives and activities

• Ensures that LD processes are implemented and followed in the geo

• Keeps the employee base informed of LD processes, learning events, and the overall learning journey (through roadshows, reports, regular correspondence, and effective communication channels)

• Plans, coordinates, implements/delivers all LD learning events and processes for an assigned geo.

• Manage and facilitate the standard development programs of supervisors, managers, and sr. managers across different functions

• Ability to design learning solutions that are relevant, simple, and scalable

• Works collaboratively and effectively with operations and support departments in the geo to provide subject matter consulting to design, develop, and implement instructional content, courses and projects that enrich learning using technology, hybrid and traditional courses, including the integration of participant learning outcomes

• Works with the global leadership development team for global projects and support

Qualifications:

• Bachelor’s degree in related field from a four-year college or university or five years leadership experience preferably in a call center environment or equivalent combination of education and experience

• Min 2 years in a supervisory role and/or exposure to leadership training is a strong plus

• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook

• Strong exposure to BPO Operations is a plus

Core competencies:

• Excellent oral and written communication skill

• Excellent presentation skills (classroom and virtual)

• Strong work-ethic, with organizational and interpersonal skills

• Schedule flexibility

• Analytical and problem-solving skills

• Strong ability to multitask

• Ability to function in a fast paced environment

• Dependability regarding completion of assignments and attendance

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