Leadman

• Reporting stoppages/ delays/ change of work to the Foreman / Job Controller (e.g. the technician cannot complete the job on the estimated time; according to the result of repair, additional parts will be needed)
• Conducting road test outside workshop based on the specified route
• Contribute to achieving customer satisfaction criteria by ensuring proper execution of customers service and repair requirements and vehicle delivery on time
• Ensure consistently high quality work of all service and repairs
• Ensuring all apprentices and technicians are adequately trained
• Ensure a safe working environment
• Ensure efficient execution of all repair orders through providing sufficient tools and equipment
• Maintain zero comebacks by conducting final quality inspections and instructing technicians on self check procedures
• Ensure technician retention and satisfaction (meet minimum Technician turnover rate)
• Maintain Technician motivation and morale
• Ensure all customers’ vehicles are returned in a clean condition
• Maintain a clean and orderly service shop through the 5S principles
• Ensure that all items on the repair order are completed in a timely manner
• Keep Service Shop Controller and Service Advisors constantly informed of delays and additional work found
• Ensure all Technicians are appropriately dressed and ready for work on time
• Assist technicians with diagnosis of difficult repairs
• Support the Service Advisors during morning and afternoon rush
• Maintain a tools and equipment maintenance register
• Maintain a clean and orderly service department
• Conduct, record and report results of Quality Control Inspections
• Attend all new model training courses and conduct in-house training for all technicians
• Ensure all required Special Service Tools are available and in good working order
• Ensure that all vehicles are fitted with adequate courtesy items (Floor Mats, Fender Covers, Seat Covers)
• Acknowledge good performance of technicians
• Conduct regular 5S Technician meetings
• Monitor, record, and identify the causes of vehicle carryovers
• Monitor and record the causes of Repeat Repairs
• Maintain clear and open communication between service shop controller and service advisors
• Assist Service Advisors with repair explanation when required
• Maintenance, control and distribution of all product service technical bulletins and repair manuals
• Lead, control and motivate the service technicians
• Keep Service Advisors informed of possible sales and profit opportunities
• Authorized to monitor and assist with all maintenance and repair work
• Performs other tasks that may be assigned by the management

JOB QUALIFICATION

• Graduate of any 2-4 year Automotive/Technical Course
• Work Experience : Experience with all necessary aspects of vehicle mechanisms and systems.
• Knowledge & Skills : Computer literate
• Engine, drive train, chassis and electrical experience and/or training.
• Leadership skills
• Good time management skills
• Good administrative skills