Lead/Senior System Manager

[What the role is]

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

[What you will be working on]

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

In this role, the officer is expected to undertake the following areas of work:

Manage stakeholder relationships

• Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).
• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards
• Ensure risk framework is adhered to, and carry out risk management for projects and products

Project delivery and quality

• Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule
• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services
• Manage change request, service request and production support issues and ensure service levels are met
• Review post production issues and identify root cause and work with vendors on preventive measures
• Plan, execute and support system implementation, software/hardware upgrades and security patches
• Measure, monitor and continuously improve performances of IT services

Site Reliability Engineering

• Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets
• Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

[What we are looking for]

• Bachelor Degree or Master Degree with  preferably 10 years of relevant working experience  in project management, business analysis and system operation
• Experience in project management, vendor management, incident management, problem management, release management & SRE
• Strong experience in managing business, IT and senior stakeholders
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices
• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports
• Familiarity with Government Instruction Manual 8 will be an added advantage
• Good analytical skills, and able to mulit-task and deliver results in a timely manner
• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure
• Excellent technical troubleshooting skills
• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.