LEAFE’S | Staff Training & Development

Customer Service Trainer

LEAFE’S | Staff Training & Development

LEAFE’S is looking for an experienced Customer Service Trainer to help train and develop our team across our pop-up stores, retail operations and customer-facing activities.

We are looking for someone who can bring practical, professional customer service experience and teach our team how to confidently interact with customers, represent the LEAFE’S brand and provide a consistent customer experience.

About the Role

You will be responsible for delivering practical customer service training to LEAFE’S staff, including:

• Professional customer greetings and engagement
• Understanding customer needs and asking the right questions
• Product knowledge and confidently explaining products
• Handling customer enquiries
• Managing difficult or unhappy customers professionally
• Communication and active listening skills
• Upselling and cross-selling without being pushy
• Processing customer interactions in a retail environment
• Maintaining professional standards at pop-up locations
• Building confidence for staff who may be new to customer-facing work
• Providing constructive feedback and coaching

What We’re Looking For

The ideal person will have:

• Previous experience in customer service training, retail training, hospitality training or staff development
• Strong communication and presentation skills
• A professional and approachable manner
• The ability to work with people of different experience levels
• Patience and a supportive coaching style
• Practical experience dealing with customers
• The ability to identify areas for improvement and provide constructive feedback
• Reliability and professionalism

The LEAFE’S Environment

Our team works across retail pop-ups, markets, product sales and customer-facing activities.

We want training that is practical and easy for staff to apply immediately—not just theory.

The successful trainer will help our team develop the confidence and skills needed to provide a welcoming, professional customer experience at every LEAFE’S location.

Engagement

Position: Customer Service TrainerEmployment type: Casual / ContractLocation: Sydney / Western Sydney, with training at LEAFE’S locationsHours: Flexible, based on training requirements

Training may include in-person sessions, practical coaching and observation of staff during customer-facing activities.

How to Apply

Please submit your:

• Resume
• Relevant customer service or training experience
• Brief overview of your training approach
• Availability
• Expected hourly rate

LEAFE’S is looking for a professional trainer who can help us build a confident, capable and customer-focused team.

Pay: Up to $27.00 per hour

Work Location: In person