Learner Care Specialist

Must Have Technical/Functional Skills:

• Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders.
• Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions.
• Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change).
• Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues.
• Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours).
• Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly.
• High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable.

Key Responsibilities

• Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.
• Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.
• Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.
• Assist learners with enrollment and perform manual enrollment when required; process enrollment change requests including add/drop/date changes.
• Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system.
• Create and manage program meeting notices for participants.
• Create and deliver reports and data as requested, including weekly enrollment reports.
• Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.
• Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events.
• Serve as liaison for subsidiaries where non-Boeing attendees participate in programs.
• Participate in meetings/committees to communicate information and support continuous improvement of programs and services.
• Lead event integration details and drive communication to stakeholders.

Section IV - Job Qualifications & Skills Section Details / Example Content

Domain

• 3–6 years of experience in learning operations, registration/enrollmen

Roles & Responsibilities

• Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.
• Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.
• Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.
• Assist learners with enrollment and perform manual enrollment when required; process enrollment chang e requests including add/drop/date changes.
• Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system.
• Create and manage program meeting notices for participants.
• Create and deliver reports and data as requested, including weekly enrollment reports.
• Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.
• Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events.
• Serve as liaison for subsidiaries where non-Boeing attendees participate in programs.
• Participate in meetings/committees to communicate information and support continuous improvement of programs and services.
• Lead event integration details and drive communication to stakeholders.

Generic Managerial Skills, If any

• 3–6 years of experience in learning operations, registration/enrollment operations, HR/shared services, customer support, or similar operations roles.
• Experience managing learning/event registrations end-to-end, including manual enrollments, changes, cancellations, and exceptions.
• Hands-on working knowledge of learning/event systems and collaboration tools (My Learning, SharePoint, Boeing Events App or equivalent platforms).
• Ability to interpret workflows/system set-up to troubleshoot issues, maintain event accuracy, and prevent defects through proactive checks.
• Reporting capability: preparing weekly enrollment reports and other ad-hoc reporting; proficiency in Excel preferred.

Base Salary Range : $60,000 to $80,000 Per Annum

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE