Learning and Development and Softskill Trainer

Role & responsibilities

We are looking for a dynamic Soft Skills Trainer & LMS professional to manage and deliver learning programs focused on communication, professional effectiveness, customer interaction, and workplace skills.

The role will involve end-to-end training delivery, content coordination, learner engagement, LMS administration, training records, assessments, and reporting. The ideal candidate should have strong facilitation skills along with hands-on experience in managing an LMS.

Key Responsibilities

Soft Skills Training

• Deliver instructor-led and virtual training programs on:

• Communication Skills

• Business Communication

• Email & Business Etiquette

• Presentation Skills

• Customer Service & Customer Handling

• Interpersonal Skills

• Teamwork & Collaboration

• Time Management

• Problem Solving & Critical Thinking

• Professionalism and Workplace Etiquette

• Conduct induction/orientation programs for new employees.

• Assess learner requirements and identify training gaps.

• Conduct pre- and post-training assessments to measure learning effectiveness.

• Facilitate interactive activities, role plays, simulations and group discussions.

• Provide feedback and coaching to participants.

LMS Management

• Manage day-to-day administration of the Learning Management System (LMS).
• Upload and maintain training content, courses, assessments, quizzes and learning resources.
• Create learning paths, assign courses and manage learner enrolments.
• Track course completion, attendance, assessments and learner progress.
• Generate regular training dashboards and MIS reports.
• Maintain accurate training records and compliance documentation.
• Coordinate with employees, trainers and internal stakeholders for LMS-related activities.
• Support troubleshooting and resolution of basic LMS-related issues and coordinate with the LMS/IT team wherever required.

Learning & Development

• Coordinate the training calendar and ensure timely execution of planned programs.
• Develop or customize training content, presentations, activities and assessments based on business requirements.
• Gather participant feedback and identify opportunities for improving training effectiveness.
• Maintain training documentation and records for audits and management reviews.
• Work closely with HR, Operations and business stakeholders to understand capability-building requirements.
• Support employee engagement and continuous learning initiatives.

Required Skills

• Strong verbal and written communication skills.
• Excellent presentation and facilitation skills.
• Strong interpersonal and stakeholder management skills.
• Hands-on experience with LMS platforms and learning administration.
• Good knowledge of adult learning principles and training methodologies.
• Ability to create engaging training presentations and learning material.
• Strong analytical and reporting skills.
• Proficiency in MS PowerPoint, Excel and other MS Office tools.
• Ability to manage multiple training programs and stakeholders simultaneously.

Preferred Experience

• Experience in IT/ITES, BPO, Technology or Managed Services environment.
• Experience in delivering training to technical/non-technical employees.
• Exposure to LMS platforms.
• Experience in creating e-learning content or working with digital learning platforms will be an added advantage.

Preferred candidate profile