Learning & Development Coordinator (Bilingual Spanish)

Brief Description About Us At FreshDirect , we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role The Learning & Development (L&D) Coordinator at FreshDirect will support the planning, coordination, and administration of training initiatives across Plant and Corporate, ensuring employees have the knowledge, skills, and resources needed to perform their roles effectively and successfully from Day 1.

This role will partner closely with the L&D team, HR, and Plant and Corporate leadership to coordinate new hire orientation, facilitate ongoing training programs, maintain accurate training records, and develop and update training materials and standard operating procedures (SOPs). The L&D Coordinator will help ensure training requirements are consistently met across teams, support employee development, and contribute to a culture of continuous learning and operational excellence.

What You’ll Do

• Coordinate Training Programs: Assist with planning, scheduling, and organizing new hire orientation, onboarding, and ongoing training initiatives across Plant and Corporate.
• Partner with Leadership: Collaborate with HR, Plant and Corporate leaders, and subject matter experts to identify training needs, coordinate sessions, and support department-specific learning priorities.
• Manage Training Administration: Maintain accurate employee training records, attendance, completion data, and required documentation to support compliance and reporting.
• Support Training Compliance: Track training completion and follow up with employees and managers to ensure required courses, certifications, and training programs are completed within established timelines.
• Develop Training Materials: Create, update, and maintain training presentations, guides, SOPs, and other learning resources to ensure materials are accurate, accessible, and aligned with business requirements.
• Support New Hire Readiness: Help ensure new employees receive the appropriate training and resources to be prepared for their roles from Day 1.
• Coordinate Learning Logistics: Schedule training sessions, manage calendars, prepare materials, coordinate training spaces, and support facilitators and participants.
• Maintain Training Processes: Document and improve training procedures, ensuring consistent practices across Plant and Corporate and effective communication with relevant stakeholders.
• Support Reporting and Continuous Improvement: Compile training data, prepare reports, monitor completion rates, and identify opportunities to improve training coordination and effectiveness.
• Manage Stakeholder Relationships: Serve as a key point of contact for training-related questions and requests from employees, managers, internal teams, and external training providers.
• Explore Development Opportunities: Support research into external training resources, workforce development programs, and available local or state training initiatives and incentives.

What You’ll Bring

• Bachelor’s degree in Human Resources, Learning & Development, Business Administration, or a related field preferred; equivalent relevant experience will be considered.
• 2+ years of experience in training coordination, L&D administration, HR coordination, program administration, or a similar role.
• Experience coordinating training programs, maintaining records, managing schedules, and supporting multiple stakeholders; experience in a plant, warehouse, manufacturing, distribution, or corporate environment is a plus.
• Bilingual in English and Spanish, with the ability to communicate effectively in both languages.
• Strong organizational and time-management skills, with the ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to work effectively with employees and leaders at all levels.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint; experience with learning management systems (LMS) or other training-tracking tools is a plus.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• A proactive, solutions-oriented approach with a willingness to learn, take ownership, and identify process improvements.
• Ability to collaborate cross-functionally and manage competing priorities while maintaining a high level of service.
• Flexibility to support training schedules across Plant and Corporate, including occasional early morning, evening, or adjusted hours as business needs require.
• A commitment to continuous learning, employee development, and operational excellence.
• Must embody and demonstrate FreshDirect’s values and culture.

Our Values at FreshDirect We live these values every day:

A Passion for our customers Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.

Make fast, bold decisions We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us. What You’ll Love About Working Here

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth — many of our leaders have risen through the ranks
• Direct impact on how thousands of customers experience food every day

Salary $27-$32 p/hr

Total Rewards & Benefits

• Competitive compensation and comprehensive benefits
• PTO, Safe & Sick Time, and Paid Holidays
• Medical, Vision, Dental, and Voluntary Disability coverage
• 401(k) with employer match and Life Insurance
• State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
• Onsite FREE parking
• FREE employee shuttle bus service from nearby Subway station
• Training, leadership development, and tuition discount at local colleges
• 20% employee discount on FreshDirect online orders and Brooklyn wine store
• Minimum 50% employee discount at our onsite employee market
• Mobile phone discounts through partnerships with T-Mobile and Verizon
• Gym membership discounts through NYSC

Our Culture We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.