Learning and Development Executive

About the role

The L&D Executive is responsible for supporting the planning, coordination, delivery, and evaluation of learning and development initiatives across the hospitality operation. The role will work closely with department heads and HR teams to identify training needs and deliver practical programs that improve service standards, operational skills, guest experience, employee performance, and career development.

Key responsibilities

• Coordinate and deliver training programs for hotel and hospitality employees
• Support the annual Learning & Development calendar
• Conduct Training Needs Analysis with department heads
• Develop training materials, presentations, activities, and assessments
• Coordinate orientation and onboarding programs for new employees
• Ensure mandatory and operational training is completed on schedule
• Maintain accurate training records and documentation
• Deliver practical training focused on guest service, service excellence, communication, hospitality standards, leadership, food & beverage, front office, housekeeping, health & safety, and brand standards
• Support career development and internal mobility programs
• Coordinate training schedules, venues, trainers, and participants

About you

• Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or related field
• Minimum 2–3 years of L&D, Training, or HR experience
• Hospitality experience is required or strongly preferred
• Previous experience in hotels, resorts, hostels, restaurants, or hospitality groups is an advantage
• Experience delivering classroom and practical training
• Strong presentation and facilitation skills
• Good understanding of hospitality service standards
• Strong communication and interpersonal skills
• Good command of English
• Strong organizational and administrative skills