Learning & Development Expertise (L&D)

Key Responsibilities1. Technical Capability Assessment & Gap Analysis

• Collaborate with Technical Leads and relevant stakeholders across Shared Services, Pools, and Studios to identify technical knowledge gaps and capability development needs.
• Assess gaps in technical qualifications, role-specific knowledge, and job readiness, focusing on knowledge and skills rather than individual performance or interpersonal issues.
• Analyze team-specific challenges and recommend targeted improvement initiatives based on identified knowledge gaps.
• Develop hypotheses, improvement scenarios, and learning solutions that can be adapted and implemented across different teams, Pools, and Studios.
• Identify existing training practices and internal expertise that can be leveraged, while addressing gaps in teams that lack structured learning and development resources.

2. Knowledge Base Development & Maintenance

• Build and maintain structured, role-specific Knowledge Bases, defining the essential knowledge and technical competencies required for each position (e.g., Frontend Engineer).
• Establish knowledge frameworks and onboarding resources that help new hires understand role expectations and adapt effectively to their teams.
• Define processes for reviewing, updating, and maintaining knowledge resources to ensure their accuracy, relevance, and alignment with evolving technical requirements.
• Work with Technical Leads and subject matter experts to capture, document, and standardize technical knowledge.
• Develop knowledge transfer practices to ensure critical technical knowledge is accessible, reusable, and consistently shared across teams.

3. Learning Program & Content Development

• Design learning frameworks, training programs, curricula, and learning materials based on identified capability gaps and business needs.
• Work with Technical Leads and subject matter experts to translate technical expertise into structured, easy-to-understand learning content.
• Provide templates, guidelines, and documentation standards to help subject matter experts develop training materials, lesson plans, and knowledge-sharing resources.
• Ensure learning materials are practical, relevant to real work scenarios, and tailored to the technical maturity and requirements of each team.
• Prepare and present training frameworks, curricula, and learning proposals in both English and Vietnamese.

4. Stakeholder Collaboration & Consulting

• Partner closely with HR, Technical Leads, Pool Managers, and Studio stakeholders to understand capability requirements and align learning initiatives with organizational priorities.
• Adapt learning approaches to different team structures, technical environments, and working styles.
• Coordinate with existing internal trainers and established learning teams to leverage successful practices and avoid duplicating existing efforts.
• Provide recommendations on learning priorities, resource allocation, and suitable training approaches based on identified needs.
• Present findings, proposed initiatives, and supporting business cases to relevant decision-makers for review and approval.

5. Training Coordination, Budgeting & Quality Monitoring

• Develop learning plans, estimate training costs, and prepare budget proposals for review and approval.
• Coordinate training logistics, including identifying suitable instructors, selecting target participants, and determining which teams or Studios require learning interventions.
• Support decision-making by providing data, analysis, and recommendations on training priorities and resource allocation.
• Evaluate training effectiveness through feedback, participant engagement, perceived content quality, and other relevant learning indicators.
• Provide feedback on instructor effectiveness, course quality, and learner engagement to support continuous improvement.
• Monitor the implementation of learning initiatives and recommend adjustments based on outcomes and stakeholder feedback.

Requirements

• Bachelor's degree in Human Resources, Learning & Development, Education, Information Technology, or a related field.
• Experience in Learning & Development, technical training design, capability development, knowledge management, or a similar role within a technology-driven organization.
• Understanding of technical roles and competency requirements across software development or technology production teams.
• Experience conducting knowledge gap analysis and translating findings into structured learning plans and development initiatives.
• Ability to build and maintain role-specific Knowledge Bases, learning frameworks, training curricula, and documentation.
• Strong stakeholder management and consulting skills, with the ability to collaborate effectively with Technical Leads and cross-functional teams.
• Strong documentation, analytical thinking, problem-solving, and presentation skills.
• Professional proficiency in English and Vietnamese, with the ability to present learning frameworks and communicate effectively with local and international stakeholders.
• Ability to manage multiple initiatives, coordinate stakeholders, and prepare training budgets and resource proposals.

Key Competencies

• Technical Knowledge Gap Analysis
• Learning Strategy & Program Design
• Knowledge Management & Documentation
• Technical Curriculum Development
• Stakeholder Management & Consulting
• Training Budgeting & Resource Planning
• Learning Evaluation & Continuous Improvement
• English & Vietnamese Presentation Skills

Scope of the Role

• Primary focus: Assessing technical knowledge gaps, building Knowledge Bases, and designing scalable learning solutions.
• Training delivery: Primarily delivered by Technical Leads, subject matter experts, or designated internal trainers. The specialist may provide backup support when necessary.
• Decision-making: The specialist provides analysis, proposals, and recommendations; final decisions on learning priorities, resource allocation, and implementation are made by the designated decision-maker.
• Success indicators: Improved knowledge coverage, more structured onboarding, better-quality learning materials, effective knowledge transfer, and measurable progress in addressing identified capability gaps.

Job Type: Full-time

Pay: From 45,000,000₫ per month

Work Location: Hybrid remote in Thành phố Hồ Chí Minh