Learning & Development Generalist

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job We are looking for a Learning & Development (L&D) Generalist to support the successful execution of training programs by ensuring that Trainers and Learners have the resources, spaces, materials, and operational support needed for an effective learning experience.

In this role, you will serve as a key point of contact for Trainers and campus support teams, with a strong focus on training room readiness, new hire class logistics, supplies, and day-to-day L&D operations.

As Learning & Development Generalist, You Will…

• Coordinate and maintain the operational readiness of all designated L&D training rooms and auxiliary training spaces.
• Communicate with Trainers before new hire classes to confirm room setup, class size, equipment, materials, supplies, and any additional training requirements.
• Ensure training rooms are fully prepared, organized, and ready before the start of each training class.
• Conduct regular training room checks to ensure equipment, furniture, technology, whiteboards, and other classroom resources are available and functional.
• Manage and monitor Training Room Supply Boxes to ensure they are properly stocked, organized, and ready for use.
• Monitor L&D inventory and coordinate replenishment of training supplies and materials as needed.
• Coordinate with IT, Facilities, Maintenance, and other campus support teams to address and resolve training room issues.
• Support Trainers with classroom setup, room changes, logistical requests, and on-site troubleshooting.
• Assist with the logistical planning and preparation of new hire classes, workshops, meetings, and other L&D activities.
• Coordinate training room assignments and ensure room requirements align with class size and training needs.
• Maintain and reinforce L&D standards, procedures, and checklists related to training room operations and readiness.
• Identify opportunities to improve training logistics, classroom operations, and the overall Trainer and Learner experience.
• Provide administrative and operational support to the L&D Manager as needed.
• Update and maintain training rosters, ensuring participant information, class assignments, attendance, status, and other relevant training details are accurate and up to date.

As Learning & Development Generalist, You Need…

• High school diploma or equivalent required.
• Experience in Learning & Development, Training, Operations, Administration, or a related field is preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Ability to proactively identify operational needs and resolve issues.
• Strong problem-solving and multitasking skills.
• Ability to work effectively with Trainers, L&D manager, Operations, IT, Facilities, and other stakeholders.
• Proficient in MS Office and/or Google Workspace.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong customer service mindset and ability to build positive relationships with internal clients.
• Ability to work independently while maintaining strong collaboration with cross-functional teams.
• Demonstrated sense of ownership, accountability, and initiative.

IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.