Learning & Development Instructor (Level I or Level II)

Position Title : Learning & Development (L&D) Instructor (Level I or Level II)

REPORTS TO : Learning & Development (L&D) Manager

SUPERVISES: N/A

JOB STATUS : Non-Exempt

JOB GRADE 9: TARGETED PAY: $20.77-$29.17 hourly, based on demonstrable experience, education, and qualifications

• This position works on-site. Remote work is not available at this time.

Overview State ECU is growing our Learning & Development team-and we're intentionally hiring this role at either the Level I or Level II scope. That means we'll match the position level (and the day-to-day responsibilities) to your experience, education, and demonstrated training expertise.

If you're earlier in your L&D career but hungry to grow, you'll thrive at Level I. If you've already led trainings end-to-end and can own small projects with limited supervision, you may be a Level II fit.

All employees of State Employees Credit Union are proactive, results driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Why work at State ECU At State ECU, we invest in our people through continuous learning, collaboration, and real opportunity to grow your career in a supportive community. We live the credit union philosophy of "people helping people"-and we take pride in delivering consistent, exceptional experiences for our members and one another.

The opportunity Leveling philosophy (read this part!) We will hire someone into one of two levels...

Instructor I (Level I scope) Ideal for candidates with solid training fundamentals who excel at delivering and facilitating learning, supporting development work, and building confidence across a broad range of topics with more structured guidance.

Responsibilities emphasize delivery + support + growth.

Instructor II (Level II scope) Ideal for candidates who can operate with more limited supervision, lead small-scale L&D projects, and mentor others while owning broader portions of program design and improvement.

Responsibilities emphasize ownership + leadership + project/mentor scope.

What You'll Do Core responsibilities (both Level I and Level II)

• Create a positive, professional learning environment that reflects State ECU standards and values.
• Deliver engaging training in group and individual settings using effective facilitation methods.
• Support training needs assessments and help implement learning strategies that improve performance.
• Partner with leaders and SMEs to identify skill gaps and develop learning solutions aligned to business needs.
• Use a variety of methodologies, tools, and practices (in-person, virtual, and eLearning) to maximize training effectiveness.
• Manage priorities, deadlines, and quality-delivering high-value training within budget and time expectations.

Additional responsibilities at Level II (expanded ownership + leadership)

• Lead small-scale learning initiatives and continuous improvement efforts with limited supervision.
• Own broader end-to-end program design and refinement across the credit union, supporting strategic initiatives.
• Apply advanced knowledge of financial-industry compliance training requirements (e.g., BSA/Privacy/Patriot Act, NCUA, and related laws/policies).
• Mentor Instructor I team members, including supporting OJT components and progress reporting to the L&D Manager.

What We're Looking For Must-have qualifications (Level I or Level II)

• Demonstrated ability to develop and/or deliver training across the training lifecycle.
• Working knowledge of systematic training approaches (e.g., ADDIE or similar).
• Excellent written and verbal communication skills for both small and large audiences.
• Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Highly organized with attention to detail and quality.
• Experienced with an LMS and/or creating or delivering virtual/eLearning content (e.g., Zoom, Rise, Storyline, Articulate, or similar).
• Collaborative, inclusive approach-able to engage diverse audiences and build trust.

Core responsibilities

• Create a positive, professional learning environment that reflects State ECU standards and values.
• Deliver engaging training in group and individual settings using effective facilitation methods.
• Support training needs assessments and help implement learning strategies that improve performance.
• Partner with leaders and SMEs to identify skill gaps and develop learning solutions aligned to business needs.
• Use a variety of methodologies, tools, and practices (in-person, virtual, and eLearning) to maximize training effectiveness.
• Manage priorities, deadlines, and quality-delivering high-value training within budget and time expectations.

Must-have Qualifications

• Demonstrated ability to develop and/or deliver training across the training lifecycle.
• Working knowledge of systematic training approaches (e.g., ADDIE or similar).
• Excellent written and verbal communication skills for both small and large audiences.
• Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Highly organized with attention to detail and quality.
• Experienced with an LMS and/or creating or delivering virtual/eLearning content (e.g., Zoom, Rise, Storyline, Articulate, or similar).
• Collaborative, inclusive approach-able to engage diverse audiences and build trust.
• Travel - As Required

Education & Experience Education or experience equivalent to a Bachelor's degree in education, organizational development, or a similar field plus progressively responsible experience in corporate training environment.

Preferred (helps You Stand Out) Advanced training certifications (e.g., Integrity Solutions, ATD, America's Credit Unions, or similar).

Work Environment & Physical Requirements This role includes prolonged sitting/computer work, occasional standing/walking/bending, and lifting up to 15 pounds, with the ability to navigate credit union facilities.

Ready to apply? If you're the kind of trainer who can motivate learners, translate complexity into clarity, and raise the bar for service and performance, we'd love to meet you.

General Requirements Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Great careers come with great benefits! State Employees Credit Union offers a highly competitive benefits package and a rewarding opportunity to grow with an organization that values its employees. Applications must be received by Human Resources. State Employees Credit Union of New Mexico is an Equal Opportunity Employer, including individuals with disabilities and veterans.