Learning And Development Manager

Position Title: Manager - L&D

Reports To: Head - L&D

Role Description:

Taking care of the L&D function in the region

Key Responsibilities

• To conduct On Site, Off site & On the Job Trainings.
• To Prepare and coordinate for Quarterly & Monthly Training Calendar
• To drive and co-ordinate e-learning for target audience in the region
• To coordinate and update Training Calendar compliance Tracker & Training Execution Compliance tracker every month
• Implement and drive Role Certification Training Programs at sites.
• Maintain, coordinate and update all reports on Monthly Basis
• Coordination and follow up of L & D Trainings / CSTP Trainings and Managerial training programs
• Identify, develop and update the training needs for all services in the SFS/ FMS/Hard FM division in consultation with Regional HR Head.
• Plan and direct all training courses in terms of content, systems and policies in consultation with Regional HR Head
• Implement overall training strategy and calendar as evolved in the region.
• Interact with clients periodically as defined for their feedback on the performance of Sodexo employees
• Research different methods of training and development strategies pertaining to different levels and groups of employees at sites and Office.
• Interact and coordinate with the personnel on-site as well as regional Operations to address all training related issues
• Work closely with the support of all Segment/SO/Transversal Managers to complete training programs successfully
• Complete and maintain training programs and projects within the approved budget and established time frame
• Analyze trends and data to ensure operationally sound training systems
• Implement and follow-up of the training process and effectiveness
• Maintain confidentiality regarding all training material developed and used

Qualifications:

• Always maintain a well-groomed and professional appearance and participate in scheduled meetings / Con calls
• Ability to interact effectively in a discreet and professional manner
• Ability to work collaboratively
• High customer centric perspective
• Excellent spoken and written communication skills
• Ability to maintain confidentiality and security of data and information
• Excellent negotiation and presentation skills
• Good comprehension skills
• Ability to think out of the box”
• A Proactive attitude
• Attitude of self-improvement
• Systematic & Structured
• Good Computer Knowledge (MS Office, Internet, Operating System, etc.)
• To be subject matter expert in soft services (Housekeeping) and Food Services, preferably with Hotel Management Graduation/Diploma
• Experience of having worked in facilities management environment for minimum 1 year will be an added advantage
• Should have overall experience of 6 years, preferably with Hotel Industry experience
• Willing to travel within & out of city as per requirement**.**