Learning And Development Manager

Learning & Development (L&D) Manager

Location: Chennai | Industry: Jewellery / Gems & Jewellery | Experience: 5+ Years

Job Summary

We are looking for an experienced L&D professional from the Jewellery industry to manage training and employee development initiatives across our organization.

Key Responsibilities

• Identify training needs across sales, retail, customer service, and operations.
• Design and conduct training programs for showroom and sales teams.
• Conduct training on jewellery products, diamonds, gold, gemstones, sales, and customer handling.
• Develop training modules, presentations, SOPs, and learning materials.
• Manage induction, onboarding, refresher, and skill-development programs.
• Evaluate training effectiveness and maintain training records and reports.
• Work with HR and business teams to improve employee performance.

Requirements

• Graduate / MBA / PG Diploma in HR, L&D, or a related field.
• 5+ years of L&D / Training experience.
• Mandatory: Jewellery / Gems & Jewellery industry experience.
• Strong communication, presentation, and facilitation skills.
• Experience training frontline jewellery sales/showroom teams.
• Good knowledge of MS PowerPoint and Excel.
• Experience handling training across multiple showrooms will be an advantage.