Learning and Development Manager

About the role

The Learning and Development Manager leads the design, delivery, and governance of learning and capability-building strategy across SKY Group (SKY ICT, Pro Inside, Astro, SKY AI, SKY CC). This role translates business direction into a Group-wide learning roadmap and competency framework, drives AI and digital capability adoption, safeguards compliance with regulatory and quality standards (กรมพัฒนาฝีมือแรงงาน, SET, ISO, CMMI, FTSE Russell ESG), and builds the L&D team's capability to execute consistently across all Group companies.

Key responsibilities

• Develop and drive the Group's Capability Development Strategy and annual Learning Roadmap, aligned to the 4 People Development pillars: AI-Ready Workforce, High-Performance Talent, Global Leadership, and Digital PD & Analytics.
• Conduct Skills Gap Analysis and Training Needs Analysis (TNA) with business leaders and HRBPs across all 5 companies; own and maintain the Group competency framework.
• Design, approve, and govern learning, leadership, and AI/digital-capability programs, ensuring alignment with adult learning principles, business priorities, and measurable impact.
• Lead AI Literacy and AI-adoption initiatives Group-wide, including the AI Transformation Program, in partnership with business and technology stakeholders.
• Own the L&D budget across all 5 companies: forecast, allocate, monitor burn rate, and reallocate where needed; source and manage vendors and external training partners.
• Evaluate program effectiveness using Kirkpatrick levels (L1-L4), ROI, and business-impact measures; report insights and recommendations to management.
• Own Group-level and per-company L&D reporting (Executive Report, KPI tracking, dashboards) and drive reporting automation toward full self-service.
• Ensure Group-wide compliance and audit-readiness for กรมพัฒนาฝีมือแรงงาน, SET, ISO, CMMI, and FTSE Russell ESG training/workforce data requirements.
• Own and continuously develop the e-Learning system, LMS, and Knowledge Management platform (Knowledge Hub) for the Group.
• Lead, coach, and develop the L&D team (Assistant Managers and Officers), setting clear objectives, giving regular feedback, and building bench strength/succession within the team.

About you

• Bachelor's degree or higher in Human Resources, Organizational Development, Education, Psychology, Business Administration, or a related field.
• 10 years of experience in Learning and Development, Training, or Organizational Development, including experience managing a team, including 3 years in a managerial role.
• Proven experience designing and governing organization-wide (ideally multi-entity/group-level) learning programs and competency frameworks.
• Strong knowledge of adult learning principles, instructional design, Kirkpatrick evaluation, and ROI/business-impact measurement.
• Experience leading AI/digital-capability adoption and managing LMS or digital learning platforms.
• Working knowledge of relevant compliance frameworks (กรมพัฒนาฝีมือแรงงาน, SET, ISO, CMMI, ESG reporting) is a strong advantage.
• Strong stakeholder management, budget management, and vendor-negotiation skills.
• Fluent in Thai and English, both written and spoken.