Learning & Development Manager

About the role

Learning & Development (L&D) Manager is responsible for designing, implementing, and driving a comprehensive learning strategy that enhances service excellence, leadership capability, operational competence, and compliance across the hotel. This role plays a critical part in shaping the employee experience, strengthening talent pipelines, and ensuring the hotel consistently delivers luxury service standards aligned with the company's brands, strategic goals and directions.

Key responsibilities

• Lead structured onboarding programme, including the orientation, 90-Day Programme and Familiarisation Plans for managers and above.
• Drive succession planning, career development pathways, and performance improvement initiatives in collaboration with department leaders.
• Manage internship and early talent programmes (e.g. interns meeting), including recruitment, learning exposure, administration, and conversion to permanent roles.
• Represent the hotel at university engagements, career fairs, and industry events to strengthen employer branding and talent pipelines.
• Collaborate closely with department heads, HR colleagues, and external partners to deliver learning initiatives effectively.
• Develop and execute the hotel-wide Learning & Development strategy aligned with luxury hospitality standards and business priorities.
• Conduct Training Needs Analysis (TNA) and develop annual training plans covering onboarding, service excellence, leadership development, and compliance.
• Design, deliver, and evaluate training programmes using structured learning frameworks and effectiveness measurements.
• Maintain training certification standards and Training Certification Manuals (TCM) to support operational readiness and consistency.
• Manage L&D budget and maximise HRD Levy utilisation in compliance with regulatory and audit requirements.

About you

• Bachelor's degree in Hospitality Management, Human Resources, or related field.
• Minimum of 5-7 years of experience in a learning and development role within the hospitality industry.
• HRDF Certified Train-The-Trainer is an added advantage.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to design and deliver effective training programs.
• Ability to work on multiple projects simultaneously.
• Passionate about learning and interested in developing professionally and personally within the learning and development field.
• Ability to work in a fast-paced environment, independently and in a team environment.
• Support a complex operation that may require additional hours.