Learning and Development Manager

Roles and Responsibilities :

• Develop and implement effective learning and development programs to enhance employee skills, knowledge, and performance.
• Design and deliver training sessions, workshops, and orientation programs for new employees to ensure a smooth onboarding process.
• Collaborate with managers to identify training needs of their teams and develop customized solutions to address those needs.
• Monitor the effectiveness of L&D initiatives through evaluation metrics such as feedback forms, surveys, or assessment tests.

Job Requirements :

• 10-15 years of experience in Learning & Development or related field (BPO/Call Centre industry).
• Strong understanding of adult learning principles, instructional design methodologies, and facilitation techniques.
• Proven track record in developing engaging training content that drives business results.
• Excellent communication, leadership, and interpersonal skills.