Learning & Development Manager (Store - FnB)

Job Objectives

• Develop training plans for the assigned Operations (OPs) region.
• Ensure training and development programs for staff and managers are implemented fully and on schedule.
• Monitor and assess employee competencies.
• Update new programs and training content according to each phase, aligned with learners’ needs.
• Analyze and propose strategies for professional and leadership competency development for OPs managers.
• Attract and retain talent through career path planning and employee training.
• Train, supervise, and manage the training team.

Key Responsibilities

1. Develop Training Plans for OPs

• Proactively collaborate with Regional Managers/HRBPs to identify and analyze training needs regarding technical and behavioral competencies.
• Build annual/quarterly training plans for the OPs division based on OPs needs and Jollibee Vietnam’s business objectives.
• Analyze and propose ad-hoc training plans to address urgent needs of the OPs division.

2. Ensure Training Programs Are Delivered Effectively and On Schedule

• Coordinate with internal/external trainers on training content to evaluate relevance and effectiveness.
• Organize training courses according to approved annual/quarterly or urgent priorities.
• Directly deliver behavioral competency training programs for management teams.
• Handle training logistics within the approved budget (venues, meals, materials, etc.) for trainers and participants.
• Prepare training reports as required in SLA.
• Source, evaluate, and select training providers or service vendors (F&B, venues, etc.) to optimize budget and training effectiveness.

3. Monitor and Evaluate Learners’ Competencies

• Guide learners and managers in applying acquired knowledge to their work and evaluate its effectiveness.
• Monitor and assess learning outcomes according to training plans within specified application timelines.
• Report employees’ training application results to direct managers within set deadlines.
• Update training history monthly via email/shared drive.
• Analyze post-training evaluation data and propose follow-up actions in coordination with area and regional managers.

4. Update Training Programs and Content

• Review and design OPs training programs annually based on competency frameworks to enhance training quality.
• Develop e-learning training content for OPs staff.
• Regularly update training methodologies, testing, and competency assessment tools.

5. Talent Attraction and Retention

• Develop and implement training roadmaps for each OPs position.
• Systemize and standardize OPs training curriculum.
• Participate in Talent Review sessions for the OPs division.
• Implement Individual Development Plans (IDPs) effectively for OPs talents.

6. Other Duties

• Train and supervise staff within the department to enhance performance capabilities.
• Perform other tasks as assigned by the Department Head.

Requirements

• Minimum of 5 years’ experience in training management and capability development strategy (Manager level).
• Age: 30–35.
• Good communication in English.
• Experience in training and organizational capability development.
• Strong skills in MS Office (Word, Excel, PowerPoint).
• Strong leadership, communication, analytical, and coaching skills.
• Bachelor’s degree in Human Resources Management, Business Administration, or Economics.

Workplace

Jollibee Vietnam

152 Dien Bien Phu Street, Ward 25, Binh Thanh District, HCMC

Note: By submitting your job application to Jollibee Vietnam, you agree to allow us to use your personal information for recruitment purposes.