Learning and Development Officer

We're looking for a proactive and results-driven Learning and Development Officer to support the delivery and continuous improvement of training programs focused on soft skills, leadership development, communication, and professional growth.

Key Responsibilities

• Facilitate Training: Deliver engaging and interactive training sessions focused on soft skills, leadership, communication, and professional development.
• Observe & Support Application: Conduct on-the-floor observations to assess how participants apply the skills and behaviors learned during training in their day-to-day work.
• Reinforce Learning: Provide coaching, guidance, and constructive feedback to help participants apply new skills and improve their performance.
• Assess & Evaluate: Develop and administer pre- and post-training assessments to measure knowledge retention, identify skill gaps, and evaluate training effectiveness.
• Monitor Training Progress: Track learner attendance, assessment results, completion rates, and other relevant training metrics.
• Training Documentation: Maintain accurate training records, reports, and documentation to support learning initiatives and performance tracking.
• Continuous Improvement: Gather feedback and use training data and observations to recommend improvements to training materials, activities, and delivery approaches.
• Collaborate with Stakeholders: Work closely with Operations, HR, and other stakeholders to understand learning needs and support relevant development initiatives.

Job Requirements

• 1 year of experience in Learning & Development, Corporate Training, or a related field. BPO training experience is a strong advantage.
• Bachelor's degree in Psychology, Human Resources, Education, or a related field, or equivalent hands-on experience in training and development.
• Strong presentation and facilitation skills.
• Good communication and interpersonal skills.
• Ability to provide constructive feedback and effectively engage with different types of learners.
• Comfortable conducting on-the-floor observations and coaching sessions.
• Basic proficiency in preparing training reports, tracking learning metrics, and using Microsoft Office or similar productivity tools.
• Proactive, organized, and able to manage multiple training activities and priorities.