Learning and Development Officer

Responsibilities:

• Plans and executes training programs covering agent on boarding, product knowledge, compliance, licensing, and sales techniques
• Develops and maintains training materials, presentations, and other learning tools
• Delivers training sessions through both in-person and virtual formats
• Evaluates training effectiveness through feedback, performance tracking, and assessment tools
• Collaborates with compliance, marketing, sales and operations teams to ensure alignment of training content
• Applies graphic design skills to enhance training materials for clarity and engagement
• Maintains accurate training records for monitoring and reporting purposes
• Supports the coordination and execution of webinars, learning sessions, ad related events
• Continuously improves training programs based on feedback and performance outcomes
• Performs other related tasks as required

Qualifications:

• Bachelor’s degree in Psychology, Human Resource Management, Organizational Development, Business Administration, or any related field
• At least 2–5 years of experience in instructional design or training delivery is an advantage
• Relevant certifications such as CUSP, CIS, or CSR are preferred but not required
• Excellent verbal and written communication skills, with strong facilitation and presentation abilities
• Organized, reliable, and results-oriented
• Proficient in MS Office (Word, Excel, PowerPoint); familiarity with basic graphic design or presentation tools is a plus
• Must demonstrate initiative, professionalism, and a genuine interest in enabling the success of others