Learning & Development Officer

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Quarry Bay

Language: English & Chinese

What you’ll do

Training Programme Development & Delivery

• Plan, design, conduct and develop various training programmers to meet organizational goals, values and culture, with a focus on localizing group-level curricula for the Hong Kong market
• Design and facilitate blended learning journeys incorporating digital-first content, microlearning, and AI-supported methods such as scenario-based simulations
• Facilitate dynamic workshops and seminars (virtual & in-person) for all staff levels across the organization

Learning Management System (LMS)

• Manage the in-house LMS platform, including content uploading, user management, update and completion tracking
• Leverage LMS analytics to monitor learner engagement, completion rates and training compliance
• Champion the LMS as the central hub for continuous learning and development

Training Needs Analysis & Evaluation

• Work closely with operations / functions manager to identify training needs and provide appropriate training support
• Collect, compile and analyse training feedback using data analysis tools, and prepare training reports
• Evaluate training effectiveness and provide data-driven recommendations for continuous improvement

Qualifications Framework (QF) Support

• Coordinate and support internal QF course accreditation, renewal and re-licensing matters, ensuring compliance with the Hong Kong Qualifications Framework requirements
• Liaise with relevant internal departments and external awarding bodies for QF applications, audits and reporting
• Maintain up-to-date documentation and records for all QF-related courses

Content & Documentation

• Maintain and update training materials and employee training records
• Assist in documentation and administrative tasks related to training programmers (e.g. course logistics coordination, attendance records)

Ad-hoc Duties

• Perform ad-hoc duties as assigned

Key qualifications

• Bachelor’s Degree in Training & Development, Human Resources Management, Education, or related disciplines
• At least 3 years’ relevant experience in organising, designing and delivering training programmes, preferably in a sizeable corporate services environment
• Hands-on experience in managing Learning Management Systems (LMS) and developing e-learning content
• Familiarity with AI-powered learning tools, data analytics, or digital education technology is highly preferred
• Experience or knowledge of the Hong Kong Qualifications Framework (QF) and accreditation processes is an advantage

Personal skills you excel

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Chinese word processing
• Excellent command of spoken and written English and Chinese
• People-oriented, proactive, energetic, self-motivated with strong business acumen
• Excellent communication and interpersonal skills with the ability to influence and collaborate across all levels
• Immediate available is an advantage

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.