Learning and Development Officer

About the role

Responsible for designing, developing, delivering, and monitoring employee learning and development programs. The role ensures that training programs are aligned with organizational needs, properly implemented, and measured through training compliance, quality, and performance KPIs.

Key responsibilities

• Develop annual, quarterly, and monthly training plans and calendars based on business and employee development needs.
• Design and develop training programs, curricula, modules, PowerPoint presentations, assessments, and other learning materials.
• Conduct and facilitate employee training, workshops, orientations, and learning sessions.
• Establish and monitor training compliance rates, completion targets, quality standards, and L&D KPIs.
• Monitor the implementation and effectiveness of training programs and identify areas for improvement.
• Maintain accurate training records, attendance, evaluation results, and employee training data.
• Prepare regular training monitoring reports, KPI reports, and management updates.
• Coordinate with departments, subject matter experts, and external training providers when necessary.
• Continuously improve training content, delivery methods, and L&D processes based on feedback, results, and identified learning gaps.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Education, Business Administration, or related field.
• At least 3-5 years experience in Learning and Development.
• Experience in Training or employee development.
• Strong skills in training facilitation, presentation, and instructional material development.
• Proficient in PowerPoint, Excel, and other presentation/reporting tools.
• Strong communication, organization, coordination, and analytical skills.
• Knowledge of training needs analysis, curriculum development, and adult learning principles is an advantage.