Learning & Development Officer

The Learning and Development Officer is responsible for designing, coordinating, and delivering learning and development programs that strengthen the capability, productivity, and performance of the sales organization. This role conducts training needs analysis, develops learning solutions and materials, facilitates onboarding and continuous learning initiatives, and evaluates training effectiveness to support business objectives.

Key Responsibilities

• Conduct training needs analysis to identify capability gaps and performance improvement opportunities.
• Develop training materials, learning modules, facilitator guides, and assessment tools.
• Facilitate onboarding, training, and continuous learning programs to improve sales readiness and productivity.
• Develop and coordinate coaching, mentoring, and employee development initiatives.
• Evaluate training effectiveness through learner feedback, assessment results, and performance indicators.
• Coordinate training calendars, logistics, participants, facilitators, and other program requirements.
• Maintain accurate learning records, completion data, and program documentation.
• Monitor training participation, completion, satisfaction, and effectiveness metrics.
• Manage training vendors and assist in administering learning and development budgets.
• Analyze sales performance data and feedback to identify learning priorities and recommend appropriate development interventions.
• Support competency assessments, development planning, succession planning, and leadership development initiatives.
• Collaborate with stakeholders and learning partners to align development programs with business goals.
• Prepare reports on learning participation, program effectiveness, and capability development initiatives.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Education, or a related field.
• At least 3–5 years of experience in Talent Development, Talent Management, or Human Resources.
• Strong knowledge of learning and development principles, adult learning, and training design.
• Excellent training facilitation, presentation, coaching, and learner engagement skills.
• Experience in conducting training needs analysis and translating business needs into learning solutions.
• Strong learning content development and assessment design capabilities.