Learning & Development Officer (Frontline Services)

• Deliver learning and development activities including information sessions, workshops and training to facilitate effective, consistent and informative customer service delivery.
• Design, develop and review appropriate training and training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.
• Coordinate the planning, administration, and resources necessary to prepare and deliver learning and development activities within agreed timeframes and to specified outcomes.
• Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money, consistency and quality outcomes.
• Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual locations and learning needs.
• Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes. 
• Conduct training needs analyses and develop relevant training plans.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Applications to remain current for 12 months.

*Job Ad Reference:QLD/700775/26C*losing Date: Friday 25 September 2026