Learning & Development Operation Coordinator or Assistant Manager

MAIN OBJECTIVES OF THE ROLE The Learning Operation Coordinator or Assistant Manager supports and drives Learning & Organizational Development (L&D) projects in Japan, supporting local business goals and international learning initiatives to deliver high-quality employee and customer experiences.

In this role, you will lead the planning and execution of internal communication strategies for the learning community while managing end-to-end project operations. Working closely with internal stakeholders and external vendors, you will ensure efficient project delivery and active engagement across the organization.

Key Responsibilities Key responsibility 1 Project Management & Operational Execution

• Project Coordination: Plan, schedule, and execute L&D/HR projects in Japan, ensuring tasks are delivered on time and within scope.
• Operational Excellence: Manage day-to-day learning operations, including logistics, platform administration, participant tracking, and program evaluation.
• Deliverable Tracking: Monitor project milestones, key performance indicators (KPIs), and prepare regular status updates for leadership.
• Drive the digitalization and automation of departmental workflows and learning processes to enhance team efficiency and collaboration

Key responsibility 2 Internal Communication & Community Engagement

• Communication Planning & Execution: Draft, schedule, and publish internal communications (e.g., newsletters, intranet updates, event announcements) to keep employees informed and engaged.
• Community Building: Support and nurture the internal learning community by promoting initiatives, facilitating discussions, and collecting feedback.
• Change Support: Assist in change management by delivering clear, engaging, and timely messages across internal channels.

Key Responsibility 3 Stakeholder Collaboration & Vendor Management

• Cross-Functional Collaboration: Partner effectively with internal business teams, HR, and global L&D members to coordinate project requirements. Vendor & Partner Liaison: Work with external training providers and vendors to manage logistics, contracts, and program scheduling.

Required

• Experience: 2–4 years of professional experience in Project Management, Project Coordination, Business Operations, or Corporate Communications.
• Project Management Skills: Strong organizational and multi-tasking abilities with a proven track record of managing projects from start to finish.
• Communication Skills: Excellent written and verbal communication skills in both English and Japanese to draft internal messaging and liaise with stakeholders.
• Proactive Mindset: Self-motivated, detail-oriented, and comfortable working hands-on in a dynamic environment.

Nice To Have

• Experience or background in Learning & Development (L&D), HR operations, or Organizational Development.
• Experience in creating content or managing internal communication channels (e.g., SharePoint, Teams, newsletters).